Southwest Check-In

Staff members were rude and disrespectful to customers during check-in.

Double billing for internet and poor staff assistance at check-in.

poor customer service and communication regarding checked baggage issues

Staff displayed poor customer service and lack of communication.

Staff refused assistance with medical equipment and made inappropriate comments.

Lack of staff and non-functional kiosks at check-in

Unattended ticketing counter caused long wait for unaccompanied minor pickup

passengers denied food and water preventing medication intake during long delay

Excessive wait times at the Philadelphia baggage claim area.

Inflexible customer service regarding the purchase of loyalty points.