Southwest Farmers Market
🛒 Retail & Products · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Raw meat sold at the market was infested with maggots.
Delayed order fulfillment and unprofessional staff behavior at the market.
The customer service and hospitality were poor.
Business reply on Google
Thank you for sharing your experience, and we’re truly sorry to hear that your visit did not meet the level of hospitality you expected from us. We especially appreciate you being a customer familiar with our Houston locations, which makes your feedback even more important. Providing a welcoming and respectful experience across all our stores is something we take seriously, and we’re disappointed to hear that this location fell short. Your concerns will be shared with the team and management for review and improvement. We genuinely appreciate your honesty and hope we’ll have the opportunity to give you a much better experience on your next visit.
Excessive wait time for butcher service and card minimum policy issues.
Business reply on Google
Thank you for sharing your experience, and we sincerely apologize for the frustration you encountered during your visit. Waiting that long at the butcher section, especially while needing assistance, is not the level of service we want our customers to experience. We also understand how disappointing it must have felt to leave without completing your purchase after already spending time shopping with us. Your concerns about the wait time and checkout experience have been noted and will be addressed with the team to improve customer service and responsiveness. We truly value every customer who chooses to shop with us, and feedback like yours helps us identify where we need to do better. We appreciate you bringing this to our attention and hope we’ll have another opportunity to provide you with a smoother and more positive experience in the future.
Long wait times due to insufficient cashier staffing.
The stew lacked flavor and was freezer burnt.
Business reply on Google
We’re really sorry to hear about your experience. That’s definitely not the standard we aim for, and it’s disappointing to know the stew didn’t meet your expectations. Our goal is always to serve fresh, flavorful meals that truly represent the quality and taste our customers love, so your feedback is taken seriously. We’ll be addressing this with our kitchen team immediately to ensure better consistency and quality control. Please reach out to us with more details about your visit (location and time), so we can make this right for you. We truly appreciate you bringing this to our attention and hope to serve you a much better experience next time.
Staff ignored customer and failed to provide checkout assistance.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you faced during your visit. That is certainly not the level of service we aim to provide to our customers. At our stores, we expect our team members to be welcoming, attentive, and ready to assist every customer. Your feedback regarding the interaction with the kitchen staff and the difficulty finding someone at the register is concerning, and we will be addressing this with the team to ensure it is properly reviewed and corrected. We genuinely appreciate you bringing this to our attention, as feedback like this helps us improve. We hope you will consider giving us another chance in the future so we can provide you with the friendly and helpful service our customers deserve.
Staff refused to honor advertised yam promotion at Austin location
Business reply on Google
Thank you for bringing this to our attention, and we sincerely apologize for your experience at our Austin location. We understand how frustrating it can be when a promotion is not communicated clearly or applied as expected. That is not the standard we aim to uphold. Our team is currently reviewing how this yam promotion was communicated in-store to ensure pricing, timing, and terms are clearly explained and consistently honored moving forward. Your feedback helps us improve, and we truly appreciate you taking the time to share it. If you’re open to it, we would like to make this right. Please reach out to us via direct message or contact the store with your visit details so management can follow up with you directly. Thank you for your feedback and for giving us the opportunity to do better.
The business requires a minimum purchase amount for credit card transactions.
Staff and manager refused to replace damaged groceries.
Business reply on Google
Thank you for being a loyal customer over the years—we truly value your support. We’re very sorry to hear about your recent experience with our staff and how your concern about the bread was handled. This is not the level of service we want to provide, and we understand how frustrating it must have been, especially after making such a large purchase. Your feedback is important to us. We will address this situation directly with our team to improve both bagging practices and customer service training. You deserve respect and care every time you shop with us, and we sincerely apologize that we fell short.
Store sells spoiled yams and has long wait times.
Market lacks advertised items and staff refuses to take food orders.
Business reply on Google
We're truly sorry to hear about your experience and the inconvenience it caused. This is not the experience we want for any of our customers, and we understand how frustrating it is to make a long trip only to be disappointed. Your feedback has been noted and is being reviewed with our team, especially regarding food service and product availability. We are currently working on improving communication around what’s available daily to avoid this kind of situation in the future. We’d love a chance to make things right if you’re open to it. Thank you for taking the time to share your experience.
Customer unable to access previously earned loyalty points at checkout
Business reply on Google
Thank you for your honest feedback. We truly value loyal customers like you and are sorry to hear that your recent food experience didn’t meet your expectations. Your observation has been noted, and we’re currently reviewing our kitchen processes to ensure the quality and taste you’ve come to expect are consistent. We hope you’ll give us another chance soon — your satisfaction is important to us, and we’re committed to making things better.
Staff ignored order instructions and provided poor quality food.
Business reply on Google
We're truly sorry to hear about your repeated experience, and we deeply regret the disappointment you've encountered with your recent orders. At Southwest Farmers Market, we take both food quality and customer service very seriously, and your feedback highlights areas where we need to do better. Your specific concerns about the fried rice and the fish order have been noted, and we sincerely apologize for not honoring your clear instructions. This is unacceptable, and we will be addressing it directly with the team involved to ensure more care and attention is given moving forward. We appreciate your continued effort to support local businesses, and we’re committed to making improvements so that your experience reflects the quality and respect you deserve. Thank you for bringing this to our attention. — Southwest Farmers Market Management Team
Received incorrect food portions and burnt quality items for price paid.
Staff and supervisor were rude and dismissive regarding a food order.
Business reply on Google
Thank you for sharing your experience with us. We sincerely apologize for the disappointing service you encountered during your recent visit, and we are deeply concerned to learn about this incident. Customer satisfaction is at the heart of everything we do, and we are truly sorry for the behavior you described from our staff and supervisor. This is not the standard of service we strive to provide, and we completely understand your frustration, especially given your loyalty to our store over the years. We take your feedback seriously and are actively addressing these concerns. Immediate steps will be taken to: Retrain our staff on proper customer service and communication. Conduct an internal review of product quality to ensure expired items do not reach our shelves. Reinforce accountability among our supervisors and team members to ensure all customer concerns are handled with respect and urgency. We truly regret that your experience led to this level of disappointment, and we are committed to making the necessary changes to restore your trust. We value your loyalty and hope you might give us another chance in the future to provide the excellent service and quality products you de
Customer sold spoiled goat meat and denied a refund
The store is unhygienic and employees are rude and unhelpful.
Business reply on Google
Thank you for sharing your feedback, and we are genuinely sorry to hear about your experience at our store. We take these concerns very seriously and are committed to providing a clean, hygienic, and welcoming shopping environment for all our customers. We assure you that we will investigate these issues thoroughly and take immediate steps to address them, including reevaluating our management practices and staff training programs. We strive for the highest standards in both product quality and customer service, and we apologize that we did not meet those standards in your experience. If you are open to discussing this further, please contact us directly. We would appreciate the opportunity to make things right and restore your confidence in our store. Thank you again for your feedback. It is crucial in helping us improve.
The cashier was rude and disrespectful to a customer.
Staff failed to greet customers upon entering the store.