Southwest Theaters Lake Creek 7
🎬 Entertainment · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
movie projection froze and failed to finish during the screening
Business reply on Google
Thank you for the review, Shane. We completely understand how frustrating it must have been to miss the end of the movie after spending part of your Saturday with us, and we’re very sorry for the experience. Unfortunately, the portable storage device connected to the projector failed, and despite our team’s efforts, we were unable to get the movie back on screen. If another auditorium had been available, we absolutely would have moved everyone so you could finish the movie, but all of our other screens were already in use with sold tickets and active showings. We’re glad our team was able to provide passes for a future visit, though we understand that doesn’t make up for the disappointment. Thank you again for sharing your experience with us, and we truly hope to welcome you back again soon for a much smoother visit.
Staff provided poor customer service and appeared disinterested.
Business reply on Google
Sounds like quite the cinematic experience! We didn’t realize our team had such dramatic range. Jokes aside, we’re genuinely sorry your visit felt more like a tragedy than a good time. We’d really appreciate a few specific details about what went wrong during your visit on 10/22, that way we can actually fix the issue and follow up with our team. We will take a review of the cameras as well. Could you email me at [email protected] with a little detail about your visit? We’d love to turn this review into a happier sequel.
The theater auditorium is dirty with debris and sticky floors.
The theater air conditioning was not functioning during the movie.
Business reply on Google
Thank you for sharing your feedback, Sumanth. We're very sorry to hear that the air conditioning wasn't working during your visit—especially on a hot summer evening. We understand how uncomfortable that must have been and truly regret the inconvenience. We appreciate your kind words about the theatre and your desire to return. I checked with our General Manager and all of our units are in working order. Can you let me know the date and time of your visit and your auditorium if you remember it? Please email me at [email protected] at your convenience. I look forward to hearing from you.
The theater seats were broken and the facility was dirty.
Business reply on Google
We’re really sorry to hear about your recent experience. That’s not the standard we strive for, and we sincerely apologize for the broken seat, cleanliness issues, and condition of the bathrooms during your visit. If you ever run into concerns like this again, please don’t hesitate to let a member of our management team know while you're here—we want to do everything we can to make things right in the moment. We appreciate your feedback and will be addressing these issues with our team. We hope you'll consider giving us another chance to provide the experience you expect and deserve.
Staff began cleaning the theater while the movie was still playing.
Business reply on Google
We truly apologize for that experience—it’s absolutely not how things should be handled. Thank you for bringing it to our attention. We’ll be reminding our team to respect the full duration of the film and to avoid disrupting guests before the credits finish rolling. We hope the rest of your experience was positive.
Manager verbally berated an employee in front of customers.
Business reply on Google
Thank you for taking the time to share your experience. We’re very sorry to hear about what you witnessed — that certainly doesn’t reflect the kind of environment we strive to create. Respect and kindness toward both our guests and our team members are incredibly important to us. After looking into this, we want to clarify that the behavior you described does not sound like our manager, Greg, and we have never had any issues with them in the past. However, we take feedback like this very seriously and will look into this further to ensure all our staff feel supported and respected. Could you please share the date and time of your visit so we can check the video cameras? Please email me at [email protected] at your convenience. Thank you again for sharing your concerns and I look forward to hearing from you.
Excessive wait time at the concession stand due to inefficient staffing.
Business reply on Google
I'm truly sorry to hear about your recent experience; it doesn't reflect our policies, procedures and normal experience we provide our guests. Could you please provide the date and time of your visit so we can investigate this matter thoroughly? We value your feedback and want to ensure we address any issues promptly. Please email me at [email protected].
Theater was dirty with sticky surfaces and trash on the floor.
Business reply on Google
Thank you for the review, Andrew. I'm sorry to hear you had a poor experience on your visit. Can you please let me know the date and time of your visit so I can look into this further? Please email me at [email protected]. Thank you for your time.
Staff were disrespectful and failed to provide ordered food promptly.
Business reply on Google
Thank you for the review, Bashar. I'm sorry to hear you had a poor experience on your visit. I spoke with the staff member who helped your group and the manager that night. The staff member couldn't understand what the person in your group was asking for. I'm sorry if that seemed like they were mad at you. We hope you will visit us again in the future. If you ever have an issue again, please ask for a manager and we would be glad to assist you.
Manager is accused of inappropriate behavior toward female customers.
Business reply on Google
Thank you for the review, Herleif. We are committed to providing exceptional service and a safe environment for our staff and guests. We would appreciate the opportunity to address any concerns you may have directly. Please email any [email protected]. Please feel free to contact our customer service team at [contact information] so we can further discuss your experience and work towards a resolution.
The theater was unclean with foul odors and sticky floors.
Business reply on Google
Thank you for the review, Carrie. I'm sorry to hear the you had a poor experience on your visit. We clean our theaters between shows and do a deep clean nightly. I'm not sure what could have happened here. Can you email me at [email protected] with the date, time, and theater you were in so we can look into this further. Thank you for taking the time to write us a review and bringing this potential issue to our attention.
Broken theater recliners and lack of staff oversight during movie screening.
Business reply on Google
Thank you for the review, Alyssa. I apologize that you had a poor experience. We appreciate your sharing your feedback so we can use it to improve. We hope you will consider joining us again in the future.
The theater seats and surfaces are sticky and unclean.
Business reply on Google
Thank you for taking the time to review us. We sorry to hear that you dealt with a sticky situation on your visit. Please let a staff member know in the future so we can take care of any issues immediately. We hope you will visit us again in the future.
The theater facilities were dirty and poorly maintained by staff.
Business reply on Google
Thank you for the review, Jessica. I apologize that your visit was not a great movie going experience. I would love to hear more about your visit, dates, times, so we can look into this further. Our reviews are almost always super positive and mention the cleanliness of the theater. If you have time please email me at [email protected] so we can follow up on this with you. I'm sorry again that you had a poor experience and hope you will visit us again in the future.
theater charges high prices for a limited selection of new movies
Business reply on Google
Thank you for the review, Reyna We loved being a discount theater but weren't able to get films early enough and at terms that allowed us to stay in that marketplace. Discount theaters are closing or converting all across the country. We try our best to get new release films that our guests are interested in and do play all the blockbuster films. Not all films are released wide enough for multiple theaters in a market to get it. We hope you get a chance to visit us again in the future.
Staff refused to butter popcorn and theater restricts seat recline functionality.
Business reply on Google
I'm sorry to hear you had a poor experience when you visited and would be glad to clear up the confusion here over our policies. We offer courtesy cups for water unless the guest requests a cup that is for our self-serve soda machines. Those have a full price cost to them. We do have self-serve butter flavoring and can fill up the bag to the middle so the guest can put on the flavoring in layers. The self serve machine is located in the lobby for our guests use. The seats are not turned on or off based on a ticket purchase. They are always on. If you would prefer a different seat we would be glad to swap your tickets if the new seat is still available. We hope this clears up any questions. If you have any more or would like to contact us, please email us at [email protected]. Thank you for the review.
Women's bathroom stalls do not lock.
Business reply on Google
Thank you for the review, Lisa. We are now showing first run movies and have upgraded the theater seats, decor, concession and more.
High ticket prices do not match poor facility and bathroom conditions.
Business reply on Google
Thank you for the review. We are no longer a second-run theater. Unfortunately, we received movies too late in the run (after VOD and DVD) and at much higher terms, that made staying a second-run theater, not a feasible option for our company. Second-Run (Discount) theaters across the country are converting or closing. We decided to keep the business open and invest in new luxury seating and improvements to the building and go first-run. Our new prices are still lower than the local Lakeline area theaters for first-run movies. Children and Seniors are $6.50 all day. Tuesdays are $5.00 for all tickets. Matinees are $8.00. Military and Students with ID are $9.00 in the evening. Our adult evening price is $10.50. We also offer a small popcorn/small drink combo for only $6 every day. Our draft beer prices are $3, $4, and $5 every day! We hope you get a chance to visit us again soon.
The theater charges full price for a low quality experience.
Business reply on Google
Thank you for the review, Ned. Yes, we converted to a first-run theater after remodeling the building, adding new luxury recliners, draft beer, and more. Our pricing is less expensive the local lakeline area theaters, with senior and children at $6.50 all day, and matinees at $8. Tuesday tickets are only $5 for brand new movies. We also offer a small popcorn/small drink combo for only $6 every day. Our draft beer prices are $3, $4, and $5 every day! We hope you get a chance to visit us again soon.