Spa Blue
💅 Beauty & Spa · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Pedicure caused severe ingrown nails requiring potential medical treatment.
Business failed to disclose payment system outages and hidden redemption fees.
unauthorized overcharge and failure to process a refund
Unsanitary tool usage and poor service quality at the salon.
unsterilized tools, poor service quality, and refusal to honor groupon voucher
Business refused to honor Groupon and demanded additional gift card purchase.
Business refuses to honor Groupon terms without additional purchase
Business forced an unadvertised gift card purchase upon redemption.
poor quality nail service with concerns regarding sanitation and tool safety
The business fraudulently adjusted the tip amount on the customer's bill.
Unauthorized charges and poor quality nail services provided
Groupon offer requires additional gift card purchase with restricted usage
Staff forcibly took a customer's phone during a payment dispute.
Business requires additional gift card purchase to honor Groupon voucher
Unsanitary conditions, poor communication, and uncomfortable service environment.
Customer was overcharged for unauthorized gift cards.
business redeemed voucher without service and refused to provide refund
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and stress this situation has caused. We completely understand how upsetting it must feel to see a Groupon voucher redeemed without receiving the service you expected, and then having to pay out of pocket. That is not the experience we want for any guest. We want to clarify that as the service provider, we do not handle refunds for Groupon purchases directly. Once a voucher is redeemed, Groupon manages all payments and refund requests. That said, we take situations like this very seriously. If there was any error in redeeming your voucher, we are happy to review your visit in detail, provide documentation, and work with you so that you can take the information to Groupon to help resolve the refund. We sincerely regret that this experience has caused so much frustration and inconvenience. Our goal is always for guests to feel valued and treated fairly, and we will do everything we can on our end to support you in resolving this matter. Please contact our customer support team directly, and we will make it a priority to assist you. We truly appreciate your feedback, and we’re sorry that your
The pedicure was rushed, incomplete, and the polish chipped immediately.
Staff caused physical injury and bleeding during nail service.
Business reply on Google
We are deeply sorry to read about your experience and the pain you endured during your visit. What you’ve described is unacceptable and not at all the standard of care we strive to provide. Your comfort, health, and safety should always come first, and we sincerely regret that this was not the case for you. We take your concerns very seriously. Our team is reviewing this incident immediately to understand what went wrong and to ensure this never happens again. We will be implementing retraining for our staff with extra focus on safe nail removal practices, sanitation, and client communication so that no one else ever feels the way you did in our salon. We also want to make things right with you personally. Please reach out to us directly at [phone/email] so we can check in on your healing, support you in any way we can, and discuss how we can rebuild your trust. Thank you for sharing your experience—it helps us reflect and improve. We truly regret the distress this caused you, and we are committed to doing better.
Incorrect application of gel polish caused premature chipping of nail service.
Business reply on Google
Thank you for taking the time to share your experience — I want to sincerely apologize for the frustration and inconvenience this has caused, especially right before your trip. We completely understand how disappointing it is to spend time and money on a service that didn’t meet your expectations, especially when you're trying to prepare for travel. We truly regret that your nails chipped so quickly, and we completely understand your concern, especially since you specifically requested dip powder. While some guests do opt to have gel polish layered over dip for color matching, this should never happen without your clear consent, and I’m sorry that wasn’t communicated clearly to you. We absolutely stand behind our work, and we offer a 3-week warranty for repairs because we want every guest to feel confident and satisfied with their service. It’s truly unfortunate that our salon was closed today and that we missed the opportunity to make this right before your departure. Although you're unable to return for a fix before your trip, we’d still like to take responsibility and make this right for you. Please reach out to us directly so we can arrange a refund or a service credit for your