Spa Pro Nails
💅 Beauty & Spa · Austin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Poor quality nail design resulted in physical cuts to the customer.
Business reply on Google
Hi Shayden, We’re truly sorry to hear about your experience. This is definitely not the level of service we aim to provide. We sincerely apologize for the design not meeting your expectations and for any discomfort you experienced during your visit. We would truly appreciate the opportunity to make this right for you. We’d love to have Steven or Ana redo your nails at no cost, and make sure you get exactly the design you’ve been looking forward to. Please feel free to contact us directly or visit us again at your convenience. Thank you for your feedback — it truly helps us improve. We hope to have the chance to provide you with a much better experience next time.
The nail set fell off after four days.
Business reply on Google
I value your review and I would like to address this issue. Please, come to the salon, and we will fix it for free. We want to make sure this situation doesn't happen again.
technician caused physical discomfort and poor quality nail polish application
Business reply on Google
We are very sorry for your experience, Darya. Please give us another chance to provide you with relaxation and flawless service you deserve
Technician refused to perform requested nail design and length adjustments.
The manicure was poorly applied with only one coat.
Staff members lack communication and professional social skills with customers.
Technician failed to follow instructions, was rude, and caused physical injury.
Customer sustained physical injuries during a manicure service.
Poorly applied acrylics caused damage to the customer's natural nail beds.
Staff was rude and the waxing service caused physical pain
Technician caused physical pain and poor nail quality during service.
Discriminatory treatment and poor quality manicure service provided by staff.
Customer contracted a severe toenail infection due to unsanitary tools.
unsanitary waxing practices caused a skin reaction around the mouth
rushed services, poor nail quality, and missing personal property
Staff was rude and refused to book an appointment.
Staff member provided poor service and an inadequate massage.
The nail technician performed a rushed service due to being busy.
Staff provided poor service and failed to complete the nail appointment.