Space Shop Self Storage
🧰 Other Services · 2 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Rodent infestation caused damage to stored furniture and personal belongings.
The business significantly increased monthly storage rates after contract signing.
Staff are rude and provide inconsistent information to customers.
Cockroach infestation found in rented storage unit
Business reply on Google
Thank you for sharing your feedback. We are very sorry to hear about your experience and truly understand how concerning that must have been. Cleanliness and pest control are extremely important to us, and our facility is regularly serviced by a licensed provider to maintain those standards. This unit was sold through auction, and as outlined in the auction terms, buyers are responsible for fully clearing out the unit to receive their refundable cleaning deposit. Our team inspected the unit before and after the sale and did not observe any signs of pest activity, but we regret that your experience did not reflect the standards we aim to uphold. We appreciate you bringing this to our attention and giving us the opportunity to review it further.
Unauthorized increase in monthly storage unit rental fees
Business reply on Google
We are disappointed to hear about the issues your are having. Please contact us at (614) 396-9800 and ask to speak with Ron, the district manager, to resolve this immediately.
Storage unit rent increased twice without prior customer notification.
Business reply on Google
Hi Melanated. Thanks for taking the time to share your positive experience. We truly appreciate it!
Management changes make it difficult to receive return phone calls.
Business reply on Google
Jameka, we are sorry to hear you're having trouble reaching the office. Please feel free to send an email to [email protected] or call (614) 396-9800 for assistance.
Items were stolen from a storage unit due to staff negligence.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear about your experience and are currently looking into this matter further. Our team is working to review the details and ensure everything is addressed properly. We appreciate your patience and will get back to you as soon as we have more information.
Customer vehicle was wrongfully towed by staff from the storage facility.
Business reply on Google
Hi, Hassan. We appreciate the kind words and are glad we could provide you with a positive experience!
Items stolen from storage unit and facility has rodent infestation
Business reply on Google
It's unfortunate to hear about your experience at Space Shop Self Storage. Please feel free to reach out to us at (614) 396-9800 to discuss this further.
storage units infested with mice and roaches causing property damage
Business reply on Google
We are disappointed to hear we did not exceed your expectations. Thank you for taking the time to give a review. Please reach out to us at [email protected] with your concerns. We have passed your concerns onto the District Manager. The Space Shop Team
Poor facility hygiene, security concerns, and recurring administrative and billing issues.
Business reply on Google
It's regrettable to hear about your experience at Space Shop Self Storage. Please feel free to reach out to us at [email protected] to discuss your concerns further.
Rodent infestation in storage units caused damage to stored personal property.
Business reply on Google
We take your feedback seriously. Please contact us at [email protected] to discuss your concerns further.
Unexpected rate increase and unresolved pest infestation issues
Business reply on Google
Thank you for taking the time to leave a review for us, Sam. We appreciate your feedback and will be looking into this further. The Space Shop Team
Customer overcharged for smaller unit and denied prorated move-out refund.
Business reply on Google
We are disappointed to hear we did not exceed your expectations and that you had a poor experience. Thank you for taking the time to give a review. Please reach out to us at [email protected] with any further questions or concerns. The Space Shop Team
Staff member exhibits rude behavior and poor customer service.
Customer reports theft of stored items and unprofessional staff conduct.
Business reply on Google
Our team is currently reviewing the details you provided in your review. Rest assured, your comments will be shared with the appropriate departments. To further discuss your concerns, our General Manager will be reaching out to you again. We appreciate your patience and the opportunity to understand your perspective more fully. If you have any additional details you would like to share or specific points you'd like our team to consider, please feel free to reach out to us at [email protected].
Rodent infestation caused damage to stored personal belongings
Business reply on Google
We sincerely apologize that your recent experience with us was anything less than satisfactory. Our District Manager will be in touch with you, if they haven't already. If you have any additional questions or concerns, please don't hesitate to contact us at [email protected].
Rodent infestation caused damage to stored personal property.
Inadequate equipment, poor rental process, and unexpected mileage charges.
Business reply on Google
Wraith, We are disappointed to hear we did not exceed your expectations and you had a poor experience. We would love an opportunity to make this right. Please reach out to us at [email protected] with your contact info in order to resolve the issue. Sincerely, The Space Shop Team