Spark by Hilton Charlotte Airport North
🏨 Hotels & Travel · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff refused check-in despite the customer having a confirmed reservation.
Long elevator wait times and lack of floor amenities.
Business reply on Google
Hi Christopher, we apologize for the inconvenience you faced while with us. We strive to provide our guests with seamless experience and great amenities. Please know that we are looking into these issues to improve our services. We encourage you to contact https://help.hilton.com/s/contactsupport and (704) 392-1600 so we can discuss this with you further. We appreciate your input and hope to welcome you back soon.
The hotel room and floor had a strong smoke odor.
Business reply on Google
Dear Catherine, Thank you for taking the time to share your feedback. I am sorry to hear that your stay did not meet your expectations. I sincerely apologize that you experienced an unpleasant odor in your room and that it affected your comfort. We understand how frustrating it is to arrive after a long day of travel and not be able to relax and get the rest you were expecting. Please know that your comments have been shared with our housekeeping and maintenance teams so we can thoroughly inspect the area and take any necessary corrective action. Providing our guests with a clean, fresh, and comfortable environment is one of our top priorities, and we appreciate you bringing this to our attention. Thank you again for your feedback. We value your business and hope you will consider giving us another opportunity to provide you with the quality stay you expect from Spark by Hilton. Sincerely, Erica Barr General Manager Spark by Hilton Charlotte Airport North
room smelled of smoke and breakfast area was messy and unstaffed
Business reply on Google
Dear Ms. Miramontes, Thank you for sharing your feedback. I sincerely apologize that your stay did not meet your expectations. Spark by Hilton Charlotte Airport is a conversion property originally built in 1962. While the hotel has been renovated and all guest rooms are now non-smoking, we understand the odor you experienced impacted your stay, and we apologize for that. I'm also sorry your breakfast experience was disappointing. Our team takes pride in keeping the breakfast area clean and well stocked, and our complimentary coffee is replenished throughout breakfast service and remains available in the lobby 24 hours a day. We appreciate you bringing these concerns to our attention and have shared your comments with our team. We hope you will consider giving us another opportunity to provide you with the quality stay you expect. Sincerely, Jazmin B. Front Desk Manager Spark by Hilton Charlotte Airport
Hotel building is in poor condition with safety and maintenance issues.
Business reply on Google
Thank you for taking the time to share your feedback, Aaron. We truly appreciate your kind comments about our team—they work hard to provide a welcoming experience. As you mentioned, your stay was during our opening days. While exciting, there were still a few challenges as we finalized improvements. I sincerely apologize your experience did not meet expectations. Many of the concerns you shared have already been addressed or are actively being corrected. I’d also like to clarify that Spark by Hilton offers a complimentary grab-and-go breakfast, designed to be simple and convenient. We are continuing to improve its presentation and availability. We understand how frustrating it can be to stay somewhere still being refined, and we truly appreciate your patience and feedback. Our team is committed to improving each day and delivering a clean, comfortable, and reliable experience. We hope to welcome you back for a much better stay. Warm regards, Erica Barr General Manager
The hotel has dirty carpets and a foul odor.
Hotel lacked basic amenities and had poor room conditions during renovation.
The hotel room was extremely dirty and felt unsafe.
hotel lobby smelled of marijuana and room was dirty
The hotel room was unsanitary with visible stains and safety concerns.
hotel lacks basic amenities and has poor sanitary conditions
The hotel room had a strong, unpleasant odor and was filthy.
Hotel has dirty carpets, foul odors, and an unsafe environment.
hotel hallway had unpleasant odors and excessive noise issues
Hotel has severe cleanliness issues and multiple safety hazards.
The hotel is in disrepair and feels unsafe.
Poor staff service, substandard room quality, and lack of breakfast.
Elevator noise disturbance and limited breakfast options.