💳 Finance & Insurance · Dallas
total experiences
replied on google
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Bank renewed a certificate of deposit against the customer's explicit instructions.
Bank staff refused verified funds and threatened to call law enforcement.
Business reply on Google
Thank you for the review, we are always looking for ways to improve our customer experience. Please ensure that Spectra Bank does everything we can to maintain a professional and compliant institution, and there are certain adherence to rules that must be maintained. We apologize if you feel as if we did not handle your situation as you intended, however we do ensure our transactions are completed in a manner that is in accordance with state and local laws.