Spring Bank
💳 Finance & Insurance · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The 24-hour vestibule is frequently locked after hours.
Business reply on Google
While we strive to make our ATMs publicly available at all hours, we cannot always make this happen due to unforeseen circumstances. Spring Bank customers have 24-hour access to over a thousand ATMs through Citibank branches in NY and MoneyPass ATMs nationwide. Please note that we will also waive all transaction fees incurred while the ATM vestibule is not available. Please call us at 718-879-5000 or email us at [email protected] when this arises; you can let us know the time you used the ATM and the fees that you incurred, and we will gladly waive all internal and external fees. We are sorry for any inconvenience this may cause and are working hard to minimize any such disruptions. Please reach out to us as we would like to learn more about your experience.
The business is unreachable by telephone for customer support.
Business reply on Google
Thank you for voicing your concerns with us. It is very important to us that all our customers can reach a real person on the phone easily during business hours, so we would like to learn more about your problems connecting with us. Please give me a call at (718) 879-5010 at your earliest convenience. --Josefa Ruiz, Branch Market Manager
frequent app lockouts and forced password resets during system updates
Business reply on Google
Thank you for your feedback. We are sorry your online experience with us was unsatisfactory and would like to troubleshoot these technical difficulties with you one-on-one. Please reach out to us via phone (718) 879-5000 or email [email protected] with your full name and phone number so we can improve your banking experience. Looking forward to hearing from you! - Josefa Ruiz, VP/Branch Market Manager
Bank aggressively pursued collection of extremely small negative account balances.
Long wait times and poor staff communication regarding account opening process.
Bank staff provided poor assistance and were dishonest
Bank staff made multiple errors managing account deposits and documentation.
Business reply on Google
Dear David, We apologize for your experience. What happened to you was an isolated incident. We handle thousands of transactions a day that take place without issue. But rarely, incidents do occur as they did and for this we are truly very sorry. Additionally, we are sorry for the way this was handled after the error occurred. We pride ourselves on excellent personal service and we are sorry that this is not what you experienced. Thank you for bringing it to our attention. Please know that we take your comments seriously and they will help us learn how to better serve our customers. Thank you for taking the time. We would love to have the opportunity to earn back your trust. If there is anything we can do to win you back as a customer please let us know. Sincerely, The Spring Bank Team
Bank refused check verification and ATM hardware errors prevent cash deposits.
Business reply on Google
Dear Nicholas, We apologize for any inconvenience you were caused. Please be aware that we verify all first-time checks cashed at the teller window. Because we were unable to reach the maker of the check, we were not able to cash the check. Additionally, at the time you tried to make a deposit at our ATM, we were in the process of upgrading our ATM machines which is why you received an error message. All Spring Bank ATMs have been upgraded and now manage a variety of transactions, including cash and check deposits. If you are ever in need of assistance, please call our Bronx headquarters at 718-879-5000 during normal business hours. Sincerely, The Spring Bank Team