SpringHill Suites by Marriott Austin North
🏨 Hotels & Travel · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Broken refrigerator, poor water pressure, and unmaintained hotel exterior.
Hotel failed to provide a refund for noise-related room vacancy.
The manager was unhelpful during the guest's stay.
Multiple vehicles were broken into and belongings were stolen from parking lot.
Multiple vehicles were broken into in the hotel parking lot.
Hotel room bathroom was filthy and staff refused to address concerns.
blood on towels and unprofessional behavior by hotel management
hotel staff failed to properly manage and report lost guest items
Unfriendly staff, check-in issues, incorrect room type, and foul room odor.
Business reply on Google
Hello JoAnne, I am sorry to hear you had a negative experience with our hotel. I understand traveling can be challenging and I want to apologize for the added inconvenience. I have shared your sentiments with our front desk and our housekeeping staff. I would like to mention that you were only billed for the 1 night that you stayed, we did not charge any penalties for modifying your reservation and departing a day early. We also offered to show you another room before agreeing to check out your reservation. We are always open to receiving constructive feedback from our guests. Thank you for the opportunity to host you.
Hotel room had power issues, dirty conditions, and poor staff service.
Frequent vehicle break-ins and attempted robberies occur at the hotel parking lot.
hotel refused refund and provided false information regarding stay status
unauthorized miscellaneous charge and inconsistent explanations from hotel staff
Front desk staff provided rude service and dishonest information regarding a reservation.
Hotel refused gift cards and triple-charged the customer's credit card.
Vehicle broken into with no security or management assistance provided
The hotel charged unauthorized fees for local phone calls.
hotel power outage with unhelpful staff and no refund provided
The hotel room was dirty with hair and stains on furniture.
Vehicle was broken into and personal property was stolen on-site.