SpringHill Suites by Marriott Charlotte University Research Park
🏨 Hotels & Travel · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The hotel shower provided dirty, unacceptable water quality.
Business reply on Google
Dear Guest, We are so sorry to hear about your experience with us and hope you will give us another opportunity to serve you better on future travels.
hotel staff failed to return a jacket left in the room
Business reply on Google
Dear Guest, We are so sorry about the experiences you encountered during your stay. We do hope you will give you another opportunity to have you as our guest in the future.
Overpriced food items and lack of inventory in the market.
The hotel pool does not match the advertised photos.
Business reply on Google
Dear Guest, Thank you for your feedback. The hotel has removed all photos of pools from booking websites, but we are unable for licensing reasons to remove previous photos posted by hotel guests. We apologize for the confusion. We do hope you will visit with us again on future travels to Charlotte.
The hotel room was found to be unsanitary upon check-in.
Staff refused check-in due to credit card name policy
Business reply on Google
Thank you for your feedback. We sincerely apologize for your experience. Our team is trained to handle credit cards in a very specific manner to reduce chances of fraud. We are sorry that these procedures affected the satisfaction of your stay.
The overnight hotel staff provided poor service.
The room had a clogged toilet and a cockroach in sink.
Front desk staff refused service and forced guest off property
The hotel room had broken furniture and dirty carpets and walls.
Hotel staff failed to honor a confirmed reservation modification.
Room was dirty with smoke odor and broken bathroom fixtures.
Hotel rooms had smoke odors and a cockroach in the bathtub.
Multiple vehicles were broken into in the hotel parking lot.
hotel room was not cleaned and had an unpleasant odor
The hotel check-in process was difficult and amenities were disappointing.
Hotel amenities were unavailable and billing policies were not clearly disclosed.
The hotel room was dirty and housekeeping services were intrusive.
Hotel overbooked rooms and failed to honor original reservation type
Hotel room furniture smelled of urine and lobby temperature was excessive.