SpringHill Suites by Marriott Chicago O'Hare
🏨 Hotels & Travel · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Overcharged for parking and rooms were damp and unclean
Business reply on Google
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. We would like to apologize for the issues you experienced with us. As our guest you deserve to have a wonderful experience and on behalf of myself and our team, I am truly sorry that we did not deliver that for you. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!
Room location near train tracks and unhelpful staff assistance.
Business reply on Google
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. We would like to apologize for the issues you experienced with us. As our guest you deserve to have a wonderful experience and on behalf of myself and our team, I am truly sorry that we did not deliver that for you. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!
Hotel failed to provide rooms on time for guests with reservations.
Personal property was stolen from the hotel room by staff.
Airport shuttle failed to pick up guests after long wait
The hotel building is old, rooms smell, and breakfast lacks variety.
Business reply on Google
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. We would like to apologize for the issues you experienced with us. As our guest you deserve to have a wonderful experience and on behalf of myself and our team, I am truly sorry that we did not deliver that for you. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!
The hotel room was infested with bedbugs.
Business reply on Google
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. We would like to apologize for the issues you experienced with us. As our guest you deserve to have a wonderful experience and on behalf of myself and our team, I am truly sorry that we did not deliver that for you. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!
Chemical scent beads in reception cause adverse physical reactions for guests.
Business reply on Google
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. We would like to apologize for the issues you experienced with us. As our guest you deserve to have a wonderful experience and on behalf of myself and our team, I am truly sorry that we did not deliver that for you. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!
Hotel failed to honor a confirmed reservation upon guest arrival.
Business reply on Google
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. We would like to apologize for the issues you experienced with us. As our guest you deserve to have a wonderful experience and on behalf of myself and our team, I am truly sorry that we did not deliver that for you. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!
Dirty rooms, lumpy beds, poor service, and expensive parking.
Business reply on Google
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. We would like to apologize for the issues you experienced with us. As our guest you deserve to have a wonderful experience and on behalf of myself and our team, I am truly sorry that we did not deliver that for you. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!
Hotel charged for a room despite being overbooked and issuing refund
Business reply on Google
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. We would like to apologize for the issues you experienced with us. As our guest you deserve to have a wonderful experience and on behalf of myself and our team, I am truly sorry that we did not deliver that for you. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!
The hotel room and common areas were dirty and poorly maintained.
Business reply on Google
Thank you for taking the time to review your experience at SpringHill Suites, Chicago O’Hare. We truly appreciate your feedback and will make sure to share your comments with our entire team. I am disappointed and disheartened to learn of your experience during your stay and offer my deepest apologies for not meeting your expectations. Please know that I will address these shortcomings with the appropriate team leaders to best understand how we can prevent this from happening in the future. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!
Hotel room features multiple maintenance and equipment failures.
Business reply on Google
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. We would like to apologize for the issues you experienced with us. As our guest you deserve to have a wonderful experience and on behalf of myself and our team, I am truly sorry that we did not deliver that for you. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!
The hotel staff and management were rude to the guest.
hotel room was not ready or cleaned by evening check-in time
Business reply on Google
Thank you for taking the time to review your experience at SpringHill Suites, Chicago O’Hare. We truly appreciate your feedback and will make sure to share your comments with our entire team. I am disappointed and disheartened to learn of your experience during your stay and offer my deepest apologies for not meeting your expectations. Please know that I will address these shortcomings with the appropriate team leaders to best understand how we can prevent this from happening in the future. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!
unsupervised children and poor management response to noise complaints
Business reply on Google
Thank you for sharing your experience at the SpringHill Suites, Chicago O’Hare. We appreciate your comments and apologize for not fully meeting your expectations. We are taking steps to resolve your concerns and hope to have the privilege of serving you again in the future. Thank you again for your helpful feedback.
Shuttle drivers were rude, handled luggage poorly, and drove unsafely.
Business reply on Google
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. We would like to apologize for the issues you experienced with us. As our guest you deserve to have a wonderful experience and on behalf of myself and our team, I am truly sorry that we did not deliver that for you. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!
Hotel failed to refund incidental fees and room amenities were faulty.
The hotel facilities are outdated and parking fees are charged.
Excessive noise, unhelpful staff, and inaccessible room layout.