SpringHill Suites by Marriott Dallas NW Highway at Stemmons/I-35E

hotel charged unexplained extra fees after checkout

Housekeeping staff allegedly stole valuable jewelry from the guest room.

Vehicle damaged in parking lot and management withholding security footage.

Rude management and concerns regarding hotel property safety

Front desk staff refused walk-in service and denied entry for discussion.

The hotel is dirty and staff lack proper professional standards.

Room layout and air conditioning design are inadequate for families.

Hotel charged higher daily rates than the original quoted price.

Theft of personal items and lack of security at the hotel.

Hotel failed to provide booked accessible room and ignored safety concerns.

hotel room had a moldy smell and uncomfortable lobby environment

The hotel room had a strong mold odor causing breathing issues.

Hotel cancelled reservation without notice and provided poor customer service.

The hotel is located in a noisy and unsafe neighborhood.

Hotel failed to provide requested amenities and wakeup call services.

Hotel staff evicted guests without evidence of wrongdoing

Room amenities were uncomfortable and the bathroom toilet malfunctioned.

The hotel room was dirty and did not match online photos.

hotel had poor cleanliness, pests, and questionable safety

Hotel failed to provide reserved room type and room was dilapidated.