SpringHill Suites by Marriott Jacksonville Baymeadows

Lack of housekeeping and discriminatory treatment regarding a service animal.

dirty property with unprofessional staff and poorly maintained room amenities

Hotel room contained roaches and had significant maintenance and cleanliness issues.

The hotel room was dirty with hair and broken fixtures.

Staff disturbances, system delays, and poor housekeeping service.

The hotel breakfast selection is limited and lacks variety.

Excessive noise, delayed breakfast, and broken room key system.

Hotel room had maintenance issues and promised points were never received.

unauthorized credit card charge remains unresolved after ten days

Hotel room was dirty, damaged, and lacked basic amenities upon arrival.

hotel charged for nights not stayed and refused a refund

Multiple room maintenance issues and failure to process promised billing refund.

Hotel room was dirty with insects and missing promised loyalty benefits.

hotel overbooked and failed to provide a reserved room

Hotel lacked basic supplies and had a cockroach infestation.

Hotel has unpleasant odors, poor maintenance, and security concerns.

rude staff and intrusive housekeeping disrupted the guest stay

Staff member was rude and attempted to process an unauthorized reservation.

excessive noise from neighboring room and ineffective staff intervention

Manager failed to address noise complaint and forced guest to leave