SpringHill Suites by Marriott San Jose Airport

Staff refused check-in assistance and mocked the customer during the process.

Multiple room appliance failures and poor staff service during stay

Loud noise in room and lack of management response to complaint.

Staff refused walk-in booking and provided poor customer service.

Housekeeper allegedly stole personal property and management failed to address it

Rude staff, unauthorized charges, and unsanitary room conditions.

Staff were inattentive, amenities were unavailable, and the television was broken.

Front desk refused to add family members to the existing reservation.

Staff refused breakfast extension after disruptive middle of the night evacuation

Staff member provided poor service and caused long check-in delays.

Bathroom design lacks privacy due to gaps and glass panels.

hotel rooms were unsanitary and staff refused to address the issue

Room amenities and internet connectivity did not match reservation expectations.

customer was incorrectly charged for an extra hotel room

Hotel overbooked and relocated guest to a distant location

Restaurant staff refused to serve food before closing time

Staff failed to acknowledge loyalty status and assigned a poor room.

Front desk staff provided unprofessional service and incorrect room availability…

The hotel room was extremely dusty and bathroom doors lacked locks.

dirty bathroom, empty toiletries, broken luggage cart, and missing door locks