Stackz Car Rentals
🚙 Rental Cars · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
business refused to return security deposit citing false damage claims
Business reply on Google
This is not our company and we have no location in Atlanta thank you and we have 1 business number
Company overcharged for late return fees contrary to initial agreement.
Vehicle was unsafe, damaged, and lacked valid insurance documentation.
Business reply on Google
Please go head weirdo. Lies lies lies you don’t even know how to spell.
The business provides fraudulent insurance and has unprofessional staff behavior.
Business reply on Google
I was gonna let you slide on this but I’m not first of all your whole motive was to bash a young black business owner. Nothing is fake and we have plenty of customers using our Uber and Lyft platforms. Any accommodations you needed we helped you with. Tell them how you wanted to pay late everyday and we waived all kinds of fees… and ok you found a company that you only pay $350/week wow great for you you acted as if we were making you rent or forced you! U even asked to work at some of my other businesses. So to anyone reading these reviews beware of clients that try to get close to you just to stab you in the back. U left a good review when we accommodated you and now that you’re no longer with our company now we get a bad review like please make up your mind. It’s sad that you go to these lengths. It’s alright because my phone rings off the hook daily with new customers and business. Have a great day I have multiple other businesses to look after.
The rental location is filthy and vehicles are in poor condition.
Business reply on Google
This is absolutely false I have multiple businesses and never been money hungry. I worked hard for everything I have It’s very unusual that you have no reviews from no other place and we looked your name up and you are not even saved in our system as a renter. Seems as if you made a fake page to talk down on our business. We have many customers that love our service and hasn’t had any issues. Have a good day!!!!
unauthorized extra charges and rude staff behavior
Overcharged for damaged vehicle and falsely accused of smoking in car
Business refuses to return security deposits to customers
Business reply on Google
We are very sorry to hear this if your deposit was kept that’s most likely caused by not following our policies and procedures. We have no reason to withhold anyone’s money as we ensure renters their deposits go back to them if all rules are followed. We love to help the community by helping people that do not have major credit cards and they can pay cash, cash app, Apple Pay or Zelle. We would love for you to rent again and follow the rules correctly thanks again!
Rental company provides damaged vehicles and poor customer service.
Business reply on Google
We really are sorry to hear that we strive for great customer service and any vehicles that were damaged we got fixed and any tickets that were obtained are the responsibility of the renters we do our best trying to regain funds from them if you were someone who put your vehicle on our platform to gain income and if we are unsuccessful we ask the owner to make sure they will get paid renting your vehicle out is a big Risk in itself
Company failed to pay traffic tickets and returned vehicle in poor condition.
Business reply on Google
We really are sorry to hear that we strive for great customer service and any vehicles that were damaged we got fixed and any tickets that were obtained are the responsibility of the renters we do our best trying to regain funds from them if you were someone who put your vehicle on our platform to gain income and if we are unsuccessful we ask the owner to make sure they will get paid renting your vehicle out is a big Risk in itself. When renting your vehicle out to Stackz Rentals we are very open and honest about the prices we are renting your vehicle out for because they are posted on the public page. We have nothing to hide and we love to help all our partners that join us be able to gain generational wealth.
Customer service representative was rude and unprofessional over the phone.
Business reply on Google
We strive to make sure every customer is happy and have a smooth rental process we accept all forms of payment and we hope that you will use our services in the future. We are here to serve you.
Rental cars returned damaged, dirty, and with unpaid tickets.
Business reply on Google
We really are sorry to hear that we strive for great customer service and any vehicles that were damaged we got fixed and any tickets that were obtained are the responsibility of the renters we do our best trying to regain funds from them if you were someone who put your vehicle on our platform to gain income and if we are unsuccessful we ask the owner to make sure they will get paid renting your vehicle out is a big Risk in itself.
unresponsive customer service regarding deposit refund and faulty vehicle condition
The rental prices are considered high.