Star Auto Service
🚗 Auto & Repair · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The owner was rude and failed to fix the vehicle issue.
Business reply on Google
Hello Jessica thank you for taking the time to share your feeback. we have reviewed our customer records, but at this time we have not been able to locate your visit, we'd like to beeter understand wht happened so we can ivestigate and make things right. could you please provide more details, such as the date of you visit, the vehicle you brouth in , or the service you received? we value all customr to resolve any concerns you may have. thank you
The business refuses to provide price estimates to potential customers.
Business reply on Google
sorry unfortunately, we cannot provide an estimate base on the picture you send us
Vehicle issue remains unresolved after payment for repair services
The business charges excessive hourly rates for vehicle inspection services.
The manager was dismissive and rude during a business interaction.
Front desk staff were unhelpful and difficult to communicate with.
Business reply on Google
Bighaus we are cheking in our customer list, looks like you never has been in our location
Mechanic failed to diagnose vehicle issue and provided inconsistent information.
Business reply on Google
we performance a combustion leak test di not pass the test, that means cylinder head gasket are burn, that engine iternal damage, it's not our fault that you extender warranty didn't cover the repair
Technician performed poor alignment and attempted unnecessary upselling.
Business reply on Google
If we see that somthing is damaged it is our reponsibility to let the client know
shop refuses to disclose manufacturer information for installed replacement parts
Business reply on Google
paula you never bring you vehicle back to the shop to check it, we did replace the rocker and lifter almost 2 year ago you never call us let us know you have problems with you vehicle, you just call us a few day ago to request for copy of the service record and we send it to you by email, the warranty is 12 months or 12,000 mile, and the warranty must be here in our shop, at this poit we do not know wat happened with you vehicle
Mechanic failed to repair vehicle and refused to provide purchase invoices
Business reply on Google
you vehicle was coming from other dealer was not running we foud som cylinder head valve burn we fix it now the engine is running great , after we fix the engine was a code low fuel pressure you told us ,you just replace the fuel tank fuel pump, we can not give you a guarantte of a jab that some body else did.