Star Cinema Grill
🎬 Entertainment · Friendswood
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
broken theater seat and incomplete refund for online tickets
Business reply on Google
We value your input, Trey. Please connect with us at [email protected] and include your location name so we can look into this further.
Incorrect billing and poor management response to service errors.
Business reply on Google
It's unfortunate to hear your visit didn't meet expectations, Daniel. Please reach out at [email protected] and include your location so we can look into this further.
Management refused all further food and drink orders for the group.
Business reply on Google
We’re disappointed to hear your visit didn’t go as planned, Ashley. Please reach out at [email protected] so we can learn more and include the location name in your email.
waiter removed plates prematurely and the business double charged the order
Business reply on Google
Hi Maya. Please email us at [email protected] and please include the location in your email so we can learn more about your experience. Thanks for your honest feedback.
Poor food quality, sticky seats, and unexpected automatic gratuity charges.
Business reply on Google
Appreciate your honest feedback, Karen. Please email us at [email protected] and kindly include the location in your email so we can learn more.
Strong food odors from neighboring patrons disrupted the movie experience.
Business reply on Google
Appreciate your honesty. If you're willing, email us at [email protected] and kindly include the location in your email.
staff failed to provide requested water service multiple times
Business reply on Google
Thank you for letting us know, Ms. Sheree. We’d love the chance to improve. Please reach out to us at [email protected] and include the location name in your email.
Broken seating and excessive wait times for food service.
Business reply on Google
Thank you for your feedback, and we’d like the chance to follow up. Please reach out to us at [email protected] and include the location name in your email.
The movie was projected with distracting vertical lines throughout the screening.
Business reply on Google
Thank you for letting us know, Erik. Please reach out to us at [email protected] and include the location name in your email.
The cinema screen is obstructed and difficult to view.
Business reply on Google
Thanks for sharing. Email us at [email protected] so we can learn more and make things right for you, Jagger. Include the location name in your email.
Mandatory gratuity charges and poor facility maintenance at the theater.
Business reply on Google
We’re sorry that was your experience. Please contact us at [email protected] so we can address your concerns directly.
The theater carpets smelled of mildew and the order was incorrect.
Business reply on Google
Thanks for sharing. Email us at [email protected] so we can help make things right for you, Josephine.
Broken seats, poor food quality, and incorrect drink orders.
Business reply on Google
Sorry to hear, Devin. Please email us at [email protected] and we can address this directly.
Broken theater seats and new restrictions on outside water bottles.
Business reply on Google
Thanks for sharing. Email us at [email protected] so we can help make things right for you, Josh.
theatre double booked seats and failed to resolve the issue
Business reply on Google
We’re disappointed to hear your visit didn’t go as planned, Not. Please reach out at [email protected] so we can learn more.
Rude staff, poor policy enforcement, and low sound quality.
Business reply on Google
We’re disappointed to hear your visit didn’t go as planned, Hadi. Please reach out at [email protected] so we can learn more.
theater staff repeatedly adds unauthorized charges to customer bills
Business reply on Google
Thank you for letting us know, Blanca. We’d love the chance to improve. Please reach us at [email protected].
Servers ignored the customer and failed to take their order.
Customer observed a cockroach inside the theater auditorium.
Business reply on Google
Thanks for the review! We sincerely apologize your time with us wasn't the best it could have been. We would like to send this over to the General Manager of the location you visited for follow-up. If you could please email [email protected] with your name, contact information, experience, and the location you visited we will be in touch with you to make it right.
Unauthorized duplicate charges applied to customer bank account
Business reply on Google
Thanks for the review! We sincerely apologize your time with us wasn't the best it could have been. We would like to send this over to the General Manager of the location you visited for follow-up. If you could please email [email protected] with your name, contact information, experience, and the location you visited we will be in touch with you to make it right.