Star Lanes Polaris
🎬 Entertainment · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided rude service and unhelpful guidance to first-time customers.
Business reply on Google
I’m very sorry your first visit was handled that way and that our team left you feeling unwelcome. The rude behavior and lack of clear instructions you described are unacceptable, and I apologize for the frustration and long wait. We will address this with our staff immediately and improve how we greet and assist first-time guests. If you’d consider giving us another chance, please contact the center’s manager so we can make it right.
server failed to take drink or food orders during game
unauthorized charges on card and poor service at bowling alley
Business reply on Google
Hi there, First — I’m really sorry this was your experience. That’s not the standard we hold ourselves to at Star Lanes Polaris, and I hate hearing that you left feeling frustrated. Waiting that long for service isn’t okay. You should never have to go find your server, especially when you’re there to relax and have fun with friends. I’m also disappointed to hear the food didn’t hit the mark — we take a lot of pride in it, and clearly we missed the mark for you. Regarding the extra charge: what you likely saw was a temporary authorization hold that most restaurants and bars place before the final total settles. That said, you should never feel uncertain or uncomfortable about how your payment was handled. We absolutely want to look into that for you and explain it clearly. Your feedback about lane spacing and volume is also noted. We are a high-energy entertainment venue, but that shouldn’t come at the expense of comfort. We genuinely care about experiences like this, and I’d really appreciate the opportunity to review what happened. Would you mind emailing us at [email protected] with your name, the date of your visit, and the last four digits of the card used? I’d like to
Long wait times despite having a scheduled appointment
The bowling alley pricing is considered excessively expensive.
Staff pressured customers to leave before the allotted time expired.
High prices, malfunctioning equipment, and uncomfortable facility conditions.
Business reply on Google
Thank you for taking the time to share your feedback, Megan. We're really sorry to hear that your experience didn’t meet your expectations, and we understand your concerns. Our pricing is comparable to other entertainment venues in the Polaris, Columbus, Ohio area, but we absolutely want to ensure that every guest feels they are getting great value for their visit. We’re also sorry about the issues you encountered with the bowling balls and the pin setter. We take this seriously and will look into ensuring everything is in top condition for future visits. We just brought back a veteran expert maintenance technician, David, who has done a ton of work on our lanes to make sure these types of situations happen less and less. Regarding the noise and temperature, we understand that the space can get busy and loud during peak times. We are always working to improve the environment and make it more comfortable for everyone. We’d love the opportunity to make your next visit better. Please feel free to reach out to us at [email protected] if you decide to come back — we’d love to personally ensure you have a more enjoyable experience next time! -Erin Tamburrino
The business was unorganized with poor staff communication and management.
Business reply on Google
Thank you for sharing your feedback with us, Cheyenne. We apologize for the experience you had at Star Lanes Polaris. Please give us a call at 614-468-4845 so we can further discuss your visit.
The wait time exceeded the estimate provided by staff.
Business reply on Google
Destiny, we’re really sorry to hear about your experience, and we completely understand your frustration. It’s disappointing to hear that you were not informed about your wait time properly, and we sincerely apologize for the inconvenience caused. At Star Lanes Polaris, we strive to ensure a smooth experience for every guest, and we’re sorry that we didn’t meet your expectations this time. We take your feedback seriously and will work on improving our communication regarding wait times. We would love the chance to make it right for you. Please feel free to reach out to us at [email protected] so we can discuss how to improve your next visit. We hope to welcome you back soon and provide you with the quality experience you’ve come to expect from us.
High pricing, unwashed glassware, and serving alcohol to a minor.
Business reply on Google
Logan, we sincerely apologize for the delay in responding to your review and for the issues you encountered during your visit. We understand your frustration, and we’re really sorry to hear that you didn’t feel the experience was worth the cost. Our pricing is aligned with other entertainment venues in the Polaris, Columbus, Ohio area, but we always want to ensure our guests have a great time and feel like they’re getting value for their visit. We also apologize for the oversight with the glass and the issue with the pop tasting like alcohol. This is absolutely not the experience we want for our guests, especially those who are underage. We take food and drink safety seriously, and we will be reviewing our procedures to ensure this doesn’t happen again. Regarding the lighting, we appreciate your feedback and will take it into consideration as we work to improve the overall bowling experience at Star Lanes Polaris. If you’d like to discuss your experience further or give us suggestions on how we can make your next visit better, please feel free to reach out to us at [email protected]. We hope to welcome you back soon and provide you with the quality experience you deserve.
Overpriced party package with unnecessary gratuity and poor service coordination.
Business reply on Google
Thank you for sharing your feedback with us, Carmale, and we sincerely apologize for not meeting your expectations. We understand your concerns and appreciate you taking the time to voice them. At Star Lanes Polaris, we always strive to provide an exceptional experience, especially for parties and events. Our lane-side food service is a part of the experience, designed to allow guests to enjoy their meals while they bowl. However, we can certainly accommodate special requests if you’d prefer to have your food served differently next time. As a locally owned business, we truly care about our guests, and your satisfaction is important to us. We’re sorry to hear you didn’t feel the VIP room was necessary for your party, and we’d love to make any future events more tailored to your needs. Regarding the gratuity, this is standard for events to cover the services provided by our staff throughout your entire party. We’ll be reviewing the communication around this to ensure everything is clearer moving forward. We understand your frustration, and we would love the chance to discuss how we can make your next visit better. Feel free to reach out to us at [email protected]. We’re c
Staff member provided false information regarding vegan food availability.
Business reply on Google
Thank you for sharing your feedback with us, Nicole. We sincerely apologize for the miscommunication and the disappointment it caused. At Star Lanes Polaris, we pride ourselves on offering great service, and we deeply regret that your experience did not meet those standards due to this issue. We do want to clarify that while we do not have a vegan pizza on our regular menu, we can accommodate vegan diets with prior notice for events or special requests. We strive to make every guest feel comfortable and welcome, and we are sorry for the misstep regarding the vegan pizza. We appreciate your kind words about your actual waiter, and we’ll be addressing this situation to ensure it doesn’t happen again. If you decide to give us another chance, please reach out to us ahead of time at [email protected], and we’d be happy to ensure your dietary needs are met. We’re committed to improving and hope to have the opportunity to welcome you back soon. Thank you for bringing this to our attention!
Staff exhibited discriminatory behavior and poor service quality.
Business reply on Google
We want to sincerely apologize for your negative experience with us, however, we'd like to learn more about the situation. We want to make things right. Please contact us at (614) 468-4845 and we will get back to you promptly. We look forward to hearing from you and earning back your business.
Poor lane conditions and equipment maintenance at the bowling alley.
High reservation fees and poor staff communication regarding pricing policies.
Incorrect food order, poor drink quality, technical issues, and rude staff.
The burger was underweight, flavorless, and served cold.
Business reply on Google
We're sorry to hear that you didn't have a great experience. Please call us at (614) 468-4845 to let us know more.
Poor drink service and incorrect billing for pre-paid items.
Business reply on Google
Please call us at (614) 468-4845. We’d like to discuss further. We don’t see you as a contact listed for any events in the past 90 days, and we want to make sure this review is intended for our business and if so discuss with you.
Party package services were not provided and manager was unprofessional
Business reply on Google
Thank you for choosing Star Lanes Polaris for your event. We're sorry that you feel we missed the mark. There were some misunderstandings with your event contract and timing. Our goal is to ensure the safety and comfort of all of our guests. We appreciate you sharing your feedback on your experience. For 9 years, our team has worked hard to build a positive reputation within the entertainment and event industry. We want every customer to leave happy. Star Lanes Polaris
Poor service, dirty facility, incorrect food, and overpriced bowling experience.
Business reply on Google
Please email me at [email protected] I would love to hear more about your experience please.