Starline Town Car & Limousine Service
✈️ Airlines · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Driver demanded cash payment after initially agreeing to credit card.
Business reply on Google
Hi Anthony, we are sorry to hear about your horrid experience. However, we believe that you may be confusing us with another company or an individual. You would not be able to "pick up a ride" with us, you would have had to schedule your ride ahead of time. And we do take credit cards, as tens of thousands of our customers know. Furthermore, we cannot find anyone by your name in our records. If you don't mind, please email us at [email protected] and we will do our best to sort out what happened. Once again, what happened to you is terrible, but we want to make it clear that there is no way that you were dealing with our company.
Outdated vehicle sound system and inexperienced driving performance.
Business reply on Google
Thank you for your valuable feedback. We’re so sorry that our service did not meet your needs. We take great pride in our company, and we always hope to provide each of our customers with a superb experience. This was not your experience, and we apologize. Your feedback will be forwarded to our leadership team to identify ways we can improve. One thing I do want to assure you of is that all of our vehicles are licensed by the state of WA.
The limousine service arrived late for airport pick up and drop off.
Business reply on Google
Hi Stephen, Thank you for your valuable feedback. We’re sorry that you didn’t have a great experience with our airport car service. We investigated this incident and talked to our driver. There were unusual and unavoidable traffic conditions that caused our driver to be four minutes late. However, we do understand that even four minutes can affect your plans. We take full responsibility for this. Please accept our sincerest apology.
driver was inexperienced and played distracting audio during the trip
Business reply on Google
We’re sorry to hear that you didn’t have a great experience with our service. Thank you for bringing this issue to our attention. Our leadership team has been made aware of this and it will be addressed.
Staff member was rude and hung up during a phone inquiry.
Business reply on Google
We appreciate all feedback. Thank you for bringing this issue to our attention. We’re sorry to hear that you didn’t have a great experience with our service.
Company charged double the expected rate without prior price disclosure.
Business reply on Google
WenHao, at the time of all reservations our prices are disclosed over the phone while providing a credit card, then a confirmation email is always generated with full pricing disclosure. We are also a luxury limousine company and provide a luxurious service with luxury vehicles and do not price or compete with uber.
Company refused service based on customer location
Business reply on Google
Hi Pete, Thank you for bringing this issue to our attention. We’re sorry to hear that you didn’t have a great experience with our service.
Customer credit card was compromised following payment for limousine service.
Business reply on Google
Hi Gary. Really sorry to hear that this happened to you. Let us assure you that we take every step possible to protect our clients' sensitive information. This must have been a coincidence.
customer service representative was rude and hung up on the caller
Business reply on Google
Hi Jordan, We appreciate all feedback. Thank you for bringing this issue to our attention. We’re sorry to hear that you didn’t have a great experience with our service.
Driver dropped passengers at the wrong hotel and management refused accountability.
Business reply on Google
Hi Rae, We appreciate all feedback. Thank you for bringing this issue to our attention and we apologize that you did not have a great experience. Our leadership team has been made aware of this and they will investigate to understand what happened.