Starr Studded Nail Lounge

Business reply on Google

Sorry you feel that way. We give nothing but top tier customer service!!! We deserve respect as well!!! We hope you find a salon that’s for you! Have the day you deserve!!

Business reply on Google

Mama, I’m sorry you feel this way. Based on the way you left I’m actually shocked to see all this in the review. You thanked me several times, actually complimented me on my shaping and raved about how beautiful my cuticle application was. I was not on the phone when you came in. I greeted you as soon as you walked in the door. I did get on the phone and I actually apologize to you bc I had to take the call. It didn’t interfere with my working at all. I did think all the nails were white as the other color was very faint pink. Once you let me know I easily swapped out the color. Now let’s talk about the pricing I squeezed you in and didn’t charge you my squeeze in fee, you paid what my clients pay to fix a nail that I did which was $8. You forgot to mention you wanted 3 different colors that is an addition charge. You wanted French tips and line work so that took your nails up to $10 a nail. The tips I used were regular nail tips so I’m not sure why you mentioned that. As someone who didn’t do your initial application o matched the shaped and you even said you loved how crisp mine was. I think the bigger issue here is that you may have thought you were going to a chop shop and not

Business reply on Google

Good evening, I actually didn’t know you left a review but I’m glad you did. This customer is the perfect example of someone using their own disability to their benefit. For one I was always seated and ready to work once you walk in my facility. I don’t work with an attitude. We didn’t have any issues until the end of your service ma’am. You kept pulling your hands out as soon as you put them in, everyone knows that will cause the gel to bubble and not dry completely, which after asking you nicely 2x to not do that. That’s when you said you didn’t know, I replied just wait for the beep. You then said ok and once it beeped you took it out. Once we got to your other hand you did the same thing and I simply repeated what I had already said that’s when you said you can’t hear and I said you heard the last beep. From there you became rude and as a business owner I decided to not service you anymore. Not to mention this was the 3rd issue with you. You initially came in being serviced by a different tech. You disrespected her the entire time so she blocked you from her site. You then booked with me. Bc you were older and hearing impaired I let you get away with the rudeness your first 2 a