Stash House Az
💅 Beauty & Spa · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Technician violated client privacy and refused service based on personal judgment.
Business reply on Google
Amanda, you can copy and paste this review as many times as you'd like across ALL the platforms but our stance remains the same. Sidenote- I have all the time in the world to reply to those reviews It's within our right to keep our work environment, staff and kids safe from everything involving your situation INCLUDING the conversations that come from it.
The business refused to perform a requested nail repair service.
Business reply on Google
Hello we're so sorry you weren't able to be accommodated. Staff availability is posted on the white board up front so if we had to say no it's because we were booked for the day. We are not able to accommodate walk ins at this time and our Google updates reflect that. Thanks and best of luck
staff ignored customers and failed to provide service after long wait
Business reply on Google
Hi Mary we're by appointment only with limited walk-ins as it states in our most recent updates on Google. We apologize if no one greeted you and you felt the need to call our business "weird" because you were not accommodated. Maybe if you took the time to read the info we have listed several areas online instead of writing one star reviews for BURGER KING you would understand how we operate and not feel the need to attack a small business because you didn't "have it your way".
Poor customer service and premature gel nail polish chipping
Business reply on Google
Hi Silvia we’re so sorry you didn’t feel welcome with one of our team mates acknowledging you. I’m a bit confused regarding the email you received being the catalyst for this review. However, it does sound like you might be looking for a more luxury experience, of which we are always happy to refer people to. Have a blessed week!
staff failed to acknowledge or assist the customer for ten minutes
Business reply on Google
Hi Monique, sounds like we missed the mark on this one as we hope everyone who comes by is made to feel welcome. We’re by appointment and Saturdays are our busiest days. We are so TRULY SORRY we missed you. Judging from your other one star reviews, it appears we failed at our first impression as the others did. We don’t operate like a traditional walk-in shop so if you’re looking for express services, we can definitely point you in the right direction. For readers: Please give us a follow on Instagram at @StashHouseAz for artist and booking information. We are by appointment only and cannot accommodate groups.