State Employees’ Credit Union
💳 Finance & Insurance · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff refused service and closed the branch early.
Staff failed to respond to inquiries and provided poor transaction service.
Staff members were unfriendly and appeared to be sleeping on duty.
Staff displayed unprofessional behavior and failed to provide adequate account assistance.
The branch restricts money transfers and deposits for members.
Business reply on Google
We welcome the opportunity to have a conversation with you about your concerns. Please send an email to [email protected] with your contact information so we can further assist in this matter. Thank you.
staff failed to assist and repeatedly disconnected the phone call
Business reply on Google
We appreciate you bringing this to our attention. If you’d like to discuss your experience further, please don’t hesitate to contact your local branch or Member Services Support at [email protected] or (888) 732-8562.
Staff failed to return calls and provided rude customer service.
Business reply on Google
We appreciate you bringing this to our attention. If you’d like to discuss your experience further, please don’t hesitate to contact your local branch or Member Services Support at [email protected] or (888) 732-8562.
Teller was rude and argumentative while handling multiple service duties
The branch staff repeatedly transferred calls back to the service line.
The ATM at this location is frequently out of service.
Staff member was rude and unhelpful during a loan application.
Staff exhibited unprofessional behavior and potential racial profiling.
The branch does not answer phone calls.
inability to reach local branch staff via telephone
Branch staff are unresponsive and provide poor customer service
Staff refused service one minute before closing time.
Teller provided poor service and failed to process deposit correctly.
The mobile banking application lacks essential features and displays incorrect balances.
Long wait time and poor communication during a check deposit.
Banker displayed rude and unprofessional behavior during the appointment.