State of Confusion- Charlotte
🍽️ Restaurants · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Slow service and poor quality of food items served
Slow service, cold food, incorrect orders, and unfulfilled promises.
Business reply on Google
Dear Rob,I am truly sorry to hear that your experience was disappointing and that you felt forgotten due to the delay in service. We pride ourselves on hospitality, and clearly, we missed the mark. I am reviewing this with our team to ensure faster service and better attention, and I hope you might give us another chance to provide a better experience. Sincerely, Josue Mercado Manager
The chicken served was undercooked and the meal was inedible.
confusing and contradictory parking signage at the restaurant
Excessive wait times, poor staff conduct, and undercooked food.
The buffet food ran out despite a large flat rate charge.
Business reply on Google
Thank you for reaching out and sharing your feedback. We sincerely apologize for the confusion regarding your event. After a thorough search of our records, we unfortunately cannot find any documentation of a visit or event for a 'karaoke tour' in 2025. We do see some other related records from 2023, but nothing matching your recent description. We take all feedback seriously and would like to investigate this further to clear up any misunderstanding. Please call us back directly so we can look into this with you personally and find a resolution. call us: (704) 919-1919 Thank you!
inadequate parking signage leads to vehicle booting and high fees
Inconsistent service and long wait times without staff acknowledgment.
Business reply on Google
Hi Susana H., thank you for sharing your feedback. While I’m glad you enjoyed our food, I am sincerely sorry for the 20-minute wait without acknowledgment or a drink offer. This falls far below the standards we strive for. We are currently reviewing our hosting protocols to ensure every guest feels welcomed the moment they walk in. I would appreciate the chance to make this right; please reach out to me directly at [email protected] so we can discuss your experience further. — Josue Mercado, Manager
The food served was of poor quality and poorly prepared.
The food quality was poor and overpriced.
Business reply on Google
Thank you for taking the time to share your feedback. I’m truly sorry that your meal didn’t meet expectations. We take pride in both the quality and freshness of our food, so it’s disappointing to hear this wasn’t reflected during your visit. I would really appreciate the chance to learn more and make things right for you. Please reach out to me directly at [email protected] so we can connect and see how we can turn this around for you on your next visit.
Multiple food items were poorly prepared and tasted unpleasant.
Business reply on Google
Thank you for taking the time to share your feedback. I’m really sorry to hear that your experience with us didn’t meet expectations. We take a lot of pride in preparing our ceviche, steak skewers, and egg rolls from scratch, so it’s disappointing to know they missed the mark for you and your partner. Your comments about flavor, preparation, and portion quality are important for us to hear, and I’ll be reviewing them directly with our kitchen team so we can make improvements. Our goal is always to deliver food and service that leaves our guests satisfied, never leaving hungry. I’d love the chance to connect with you personally and invite you back so we can show you the level of hospitality we stand for. Please reach out to me directly at the restaurant when you’re able; I want to make this right. [email protected] Keoni Sabas
Excessive wait times, disorganized service, and unprofessional management behavior.
Business reply on Google
Hi Sally, I'm truly sorry to hear about your experience last night. Can you please reach out to me directly so I can get more details about this and find a way to make it right? I look forward to hearing back from you soon! Johan Carcamo General Manager [email protected] 704-719-1919
The food quality was poor and the dishes were unsatisfactory.
Business reply on Google
Thank you for being honest and taking the time to share your experience. I’m sorry to hear that the food didn’t hit the mark for you. We take feedback like this seriously and I’d really appreciate the opportunity to connect with you directly ([email protected]). Our goal is to always provide a great experience from start to finish and it sounds like we missed that here. I’d love the chance to make it right. Thank you!
Poor service and disorganized food delivery during Father's Day brunch.
Business reply on Google
I am so sorry that you had this experience. If you could reach out to me directly, I would like to get more details and make this right with you. I look forward to hearing from you. Johan Carcamo General Manager [email protected]
dirty utensils and contaminated water provided to the customer
Business reply on Google
I am so sorry that we delivered this terrible experience. If you could please reach out to me directly, I would like to get more details from you. I look forward to hearing from you. Johan Carcamo General Manager [email protected]
Excessive wait times and poor service from staff and management.
Business reply on Google
Aeshia, Thank you for taking the time to share your experience. It's emabrassing that you had this experience and I am glad that they took care of your tab. We will use this feedback to correct these mistakes and the poor service that you received.
The brunch food served was overcooked and poor quality.
Business reply on Google
Joshua, I sorry that this experience was terrible. This is not what we are known for and I would like to host you again. If you would share your contact information with me, I will get a gift card sent to you asap. I will share this review with my team and prevent it from happening again. I look forward to hearing from you again. Johan Carcamo General Manager [email protected]
The food quality was poor and the atmosphere did not match expectations.
Business reply on Google
Mylika, thank you for sharing this experience with us. This is not the kind of experience that we pride ourselves with. We would love to have you back to give you the experience that you deserve. Please reach out to me with you contact information so that I can send you a gift card. I look forward to hearing from you. Johan Carcamo General Manager [email protected]
Staff failed to provide service to customers after seating them.
Business reply on Google
Hi, thank you for your review. Your direct feedback helps us improve the restaurant. It’s our goal to create a superior dining experience for every guest, and it seems that we missed the mark. We’d welcome the chance to make things right. Would you please contact me at your convenience? Here’s my contact information: [email protected]
Restaurant served inedible food and failed to address the customer complaint.
Business reply on Google
Hi Steve, I share your disappointment with your recent experience. I would welcome the chance to make things right. Would you please contact me at your convenience? Here’s my contact information: [email protected]