Staybridge Suites Columbus Polaris by IHG
🏨 Hotels & Travel · Columbus
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Inadequate air conditioning, poor maintenance, and unsanitary room conditions.
Business reply on Google
Hi Zach, Thank you for taking the time to detail your extended stay. We take the concern you've raised about mold in the showers seriously, and we'd also like to understand more about the air conditioning issue and the housekeeping gaps you experienced during your relocation. Please reach out to us at +1 614-880-9080 so we can go over the details with you directly. Your feedback matters to us, and we want to be sure it reaches the people who can address it. Sincerely, -The Staff at Staybridge Suites Columbus Polaris
Hotel cancelled confirmed reservation to resell room at higher price
unreliable internet and excessive noise from other guests
Hotel room had poor hygiene and security concerns in parking lot.
Poor room maintenance, cleanliness issues, and non-functional appliances.
The hotel rooms were dirty and poorly maintained.
Hotel refuses to release security deposit or provide proof of transaction.
Hotel refuses to refund deposit and provide itemized billing records
Long wait times, staff incompetence, and a broken room door.
Room was dirty with broken outlets and a hazardous bed frame.
unresolved double billing and poor bed quality
Business reply on Google
Hi Gabrielle, I'm very sorry for the mistake with your billing. I have issued a refund for the $285.60. You should see that in your account in the next few days. John Hickey General Manager
Hotel requires physical credit card despite corporate booking on file.
Lack of security and staff intervention regarding disruptive guests.
multiple cockroaches were found in the hotel room
hotel room infested with cockroaches and unhelpful front desk staff
The hotel room was infested with cockroaches and bed bugs.
unauthorized charges were made to the customer's account
Staff incompetence and failure to process corporate payment authorization correctly
Business reply on Google
Hello Mr. Valenti, Thank you for your feedback. As Manager on Duty during your arrival, I personally checked our credit card authorization system and your company failed to complete the form allowing you to check-in. At that point, we were asking for another method of payment until your company could complete the form. The form was sent to them on Friday, more than enough time for them to complete prior to your arrival. While we are sorry that you experience was not positive, our team does have policies and procedures to follow. Since the form was not completed prior to your arrival, we could not check you in without the proper credit card authorization. Kind Regards, Candice D. General Manager
Dog feces found in hotel hallway and uncomfortable bed provided.
room was not clean and pool was unexpectedly closed