Staybridge Suites IAH Airport East by IHG

Business reply on Google

Hi Beth, Thank you for bringing these concerns to our attention. We take reports of mold and pests in our rooms very seriously, and we'd like to look into the conditions you've described from your stay. Please reach out to us at +1 832-995-1000 so we can go over the details and any photos you're able to share. We want to be sure your concerns reach the people who can address them. Sincerely, -The Staff at Staybridge Suites IAH Airport East

Business reply on Google

Dear Dr. Takashia, Thank you for taking the time to tell us about your experience at Staybridge Suites IAH AIRPORT EAST. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. Any issue related to pest alerts is quickly addressed through professional treatment. I am sorry for your experience, and we appreciate your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at or [email protected]. Sincerely, Maricar Bangalan [email protected]

Business reply on Google

Hi Louise, thank you for sharing your feedback. We understand your points about laundry and supplies. The hotel offers convenience items for guests who prefer immediate access, while guests always have the option to bring their own or purchase elsewhere at a price that works for them. We appreciate your input and will share your comments with our team.

Business reply on Google

Hi Clarence, Thank you for sharing your feedback and for your loyalty as a Diamond member. We are sorry to hear that your recent experience did not meet your expectations. Reservation cancellations and payment processing follow established procedures, and in some cases, a reservation may be canceled if a card cannot be successfully authorized. We understand how frustrating this must have been, especially given your familiarity with hotel practices. Please know your comments regarding the interaction and communication with our team have been noted and will be reviewed internally to ensure future situations are handled more clearly and professionally. We appreciate your past support and regret that this experience affected your perception of our property. Thank you again for bringing this to our attention.

Business reply on Google

Dear Vernitta, Thank you for sharing your detailed feedback regarding your recent stay. We acknowledge the multiple room changes during your visit and understand this was inconvenient. Please know that moving you was done in an effort to provide you with a suitable accommodation once concerns were raised. Our team acted promptly each time to address the situation, including involving maintenance and management as part of our standard procedures. Regarding the pest concern, we take these matters seriously and have ongoing pest control measures in place to ensure guest comfort and safety. While isolated incidents can sometimes occur, we do not take them lightly and work diligently to resolve them swiftly. As for the billing, we processed a refund for one night’s stay as a gesture to acknowledge the disruption you experienced. All charges were applied in accordance with your confirmed reservation, and we regret if there was any misunderstanding regarding this. We also want to clarify that all guest concerns are treated professionally and respectfully by our staff. Any perceived tone was not intended, and we apologize if it came across otherwise. Thank you for your comments. We hope th

Business reply on Google

Thank you for taking the time to share your feedback, Kevin! We are pleased to see that you enjoyed most aspects of your stay, most especially, that our breakfast and kind efforts from our staff met your expectations, however, we apologize for any inconveniences due to the person you mentioned. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We hope to see you again soon, and hopefully to impress you with our ongoing improvements.

Business reply on Google

Hi John, We take guest feedback seriously and strive to provide a welcoming experience for all. As a pet-friendly hotel, we always accommodate service animals in accordance with ADA guidelines, and your described experience does not align with our standards of hospitality. Additionally, we do not have any record of a stay under your name, which makes us wonder if this review may have been intended for another property. Regarding early check-in, we always do our best to accommodate requests when possible, but it is based on availability. We’d be happy to discuss this matter further with you, please feel free to reach out to us directly.

Business reply on Google

I am sorry to hear about the issues you claimed, but we do not have your name on our guest list, and we would never upset a guest about a question. We respect everyone equally. You might have gone to another hotel, but not ours because that is not how we behave towards anybody asking a question. All the best with your future travels!

Business reply on Google

Hi Brandon, Thank you for bringing this matter to our attention. We take your feedback seriously and are investigating the concerns you've raised. Please accept our sincere apologies for any inconvenience you experienced. We value your input and will work diligently to address and resolve these issues. We appreciate your understanding and hope to regain your trust in the future.

Business reply on Google

I am sorry to hear you were not able to stay with us, but once the deadline is up for the room you wanted, the room can be canceled and rented out to the next available guest. Thanks for bringing this matter to our attention, Nafisa!

Business reply on Google

I am very sorry to hear that you did not stay with us because of unusual circumstances and inconvenience. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention, Eva!