Staybridge Suites Seattle
🏨 Hotels & Travel · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
hotel refused debit card for room booking
Excessive noise and disruptive behavior from other hotel guests
Business reply on Google
Hi, Thank you for sharing your thoughts with us. We're sorry to hear that your experience did not meet your expectations. Our team is committed to providing a comfortable and welcoming environment for all guests, and we appreciate your feedback as it helps us improve. If you have any further concerns, please feel free to reach out to us directly. - The Staff at Staybridge Suites Seattle - Fremont
Staff discarded personal property and misused customer contact information
theft of personal items from room and unhelpful front desk staff
Non-functional pool lift and poor facility maintenance and cleanliness.
Business reply on Google
Hank brown Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Staybridge Suites
Uncomfortable sofa bed and poor breakfast and staff service quality
Incorrect room type provided and double charged for parking fees
Business reply on Google
Susan Tjahjadi Thank you for taking the time to tell us about your experience at Staybridge Suites SEATTLE - FREMONT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Staybridge Suites
unauthorized increase in nightly room rates for existing reservation
Business reply on Google
Dear Lyf Todd Thank you for taking the time to tell us about your experience at Staybridge Suites SEATTLE - FREMONT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at or [email protected].
excessive road and vehicle noise prevents sleep in guest rooms
Business reply on Google
Dear Badri Krishna Thank you for taking the time to tell us about your experience at Staybridge Suites SEATTLE - FREMONT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at or [email protected].
poor soundproofing allows street noise and upstairs activity into the room
Staff failed to address excessive noise from guests in room above
Business reply on Google
Wayne Zitter Sorry to hear about your experience when you stay with us. If you'd like to reach out to me directly. I can be reached at 206-632-1042
Elevator issues, payment terminal failure, and unresolved noise complaints.
Business reply on Google
Dear Charlie Van Sitter We're sorry to hear about your experience when you came to stay with us. This is not the type of service you should have received. Your comments have been shared with our team to ensure that we are constantly improving and deliver the highest level of quality service.
Multiple room maintenance issues and lack of staff assistance.
Room furniture and fixtures were in poor condition.
dirty room, broken parking access, and unhelpful front desk staff
Uncomfortable beds, noisy rooms, and poorly managed breakfast service.
hotel staff failed to prepare the sofa bed for guests
inaccurate check-in information, poor maintenance, and incorrect room amenities
Hotel failed to provide billing documentation and overcharged the customer.
Lack of security and unauthorized individuals entering the hotel premises.