Stella Primary Care
🩺 Health & Wellness · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and unprofessional staff behavior at the clinic.
Business reply on Google
I do not know who you are as your review was written under a pseudonym. Please call me directly to discuss your concerns at 614-865-6406. Respectfully, Carolyn Wright Patient Relations
The office failed to return multiple voicemails from a prospective patient.
Business reply on Google
Thank you for taking the time to leave a review. We do not have a way to contact you as we value your feedback and would like to address your concerns directly. Please contact me at {614-865-6406}. Carolyn Wright Patient Relations
Staff are rude, unresponsive, and fail to process insurance authorizations.
Business reply on Google
Thank you for speaking to me yesterday and today in reference to your review. I will do as promised and if you need anything , please do not hesitate to call me! Respectfully, Carolyn Wright Patient Relations
delayed medical referral caused loss of employment and insurance coverage
Business reply on Google
Thank you for speaking to me today. Please let me know what you find out and call me with the information. Carolyn Wright Patient Relations
Difficulty scheduling appointments and lack of physical examination for chronic pain.
Business reply on Google
Thank you for taking my call this morning. If you have any further questions, please feel free to reach out to me at 614-865-6406. Respectfully, Carolyn Wright Patient Relations
Office staff failed to schedule appointments or maintain call records.
Business reply on Google
Thank you for taking the time to speak to me this afternoon. If I can be of assistance in the future, please feel free to reach out to me! Carolyn Wright Patient Relations
Patient billed incorrectly for a physical exam covered by insurance.
Business reply on Google
We, at Central Ohio Primary Care, want the best for our patients. We have left you several messages with no return call to date. If you wish to speak to me about your review, please do not hesitate to call me directly at 614-865-6406. Carolyn Wright Patient Relations
The clinic failed to provide lab results or respond to inquiries.
Business reply on Google
Thank you for taking my call this afternoon and speaking to me offline about your concerns. If you have any further questions, please feel free to call my at 614-865-6406. Carolyn Wright Patient Relations
Patient refused service and charged fee due to appointment time dispute
Business reply on Google
Thank you for taking my call this morning!! We’re sorry that you had an experience that was less than satisfactory. Your experience is not consistent with the type of care we aim to provide for our patients. I wish you the best at your new primary care office. Respectfully, Carolyn Wright Patient Relations.
Front desk staff failed to address an urgent prescription refill request.
Business reply on Google
I do not see you as being a patient of ours? Can you please call me to address your concerns at 614-865-6406. Carolyn Wright Patient Relations
Incorrect scheduling led to an unfair no-show fee and privacy concerns.
Business reply on Google
We’re sorry that you had an experience that was less than satisfactory. Your experience is not consistent with the type of care we aim to provide for our patients. Please call me directly to discuss your concern at 614-865-6406. Carolyn Wright Patient Relations
Patient waited forty-five minutes and was dismissed for requesting a refund.
Business reply on Google
We, at Central Ohio Primary Care, want the best for our patients. If you wish to speak to me about your review, please do not hesitate to call me directly at 614-865-6406. Carolyn Wright
Poor communication, unresponsive prescription refills, and unexpected billing charges.
Business reply on Google
We take your feedback seriously. Please reach out to me at 614-741-8293 to discuss this issue further. Robin Richardson Patient Relations Representative
Staff refused to correct a prescription error causing medication access issues.
Business reply on Google
Thank you for taking the time to leave a review. We strive to provide the best care possible to all our patients. We value your feedback and would like to address your concerns directly. Please contact me at (614) 865-6406. Carolyn Wright Patient Relations
Patient denied medical care due to an outstanding balance.
Business reply on Google
Thank you for taking the time to leave a review. We strive to provide the best care possible to all our patients. We value your feedback and would like to address your concerns directly. Please contact me at (614) 865-6406. Carolyn Wright Patient Relations
Doctor limits issues per visit and provides inconsistent test result information.
Business reply on Google
Hi Tracy, Thank you for your comment. I am terribly sorry to hear about your experience. I would appreciate it if you would contact me via email at [email protected] or call me directly at 614-865-3177. I would like to see what I can do to help you in the future. Regards, Terri Kempton
Patient misdiagnosed and dismissed from practice over an unpaid bill
Patient denied access to medical records and experienced unprofessional medical care.
Clinic performed unauthorized tests and used incorrect billing codes repeatedly.
Patient charged a no-show fee despite providing proof of emergency.
Business reply on Google
Thank you for the review. We are sorry for the late response as Central Ohio Primary Care has recently moved to a new management vendor and I am in charge of the clean up project. If you are still a patient of COPC, please do not hesitate to call your primary care for your health care needs. Thank-you Carolyn Wright Patient Relations Representative