Stellar Nail Spa
💅 Beauty & Spa · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unexpected charge for nail trimming during a fill service.
Nail technician was rude and impatient during the appointment.
Poor quality nails, high prices, and rude staff service.
Customer waited forty-five minutes without service after being seated.
Business reply on Google
Hi Mrs.T Hall, Thank you for taking the time to share your experience. I’m sorry to hear that you had a frustrating experience with our team. We strive to provide the best service, and it seems we missed the mark this time. Please reach out to us at (210) 526-3757, so we can make things right.
customer developed a fungal infection due to poor salon sanitation
Business reply on Google
Hello SoulSync, we take all feedback seriously, but we have no record of a customer with this name or experience in our system. We strive to provide excellent service and would like to investigate this further. Please contact us at (210) 526- 3757, so we can resolve this.
customer experienced discriminatory service and unequal treatment compared to other…
Business reply on Google
I am sorry you have a bad experience with us today. But upon talking to the technician that did your service and the technician that did your stepmother, and a third technician, we believe there was a misunderstanding. Your stepmother made an appointment with her nail technician that know her and have appointments with her many many times before and attitude wise was friendly toward her. The technician that did your service did not know you but act in a professional manner and did her best to help you. She is one of my best technician. She is friendly, skillful and a good person. She was upset, frustrated, and disheartening upon hearing your comment. It sadden me to see her tears up and left work. She was the first to help you and was the last to finish in your group. I am sad that you had a bad experience. Every person coming to my salon are treated by me with upmost respect and I strive to perform the best services for all my customers.
Customer received a cuticle injury during a manicure service.
Business reply on Google
Amanda, sorry to hear about this visit. Please give us a call or visit so we may make this right!
Customer waited over thirty minutes for a scheduled appointment.
Business reply on Google
Carla, we're so sorry to hear this happened! We try our best to get our appointments in on time
Gel manicure chipped and broke within five days of application.
Business reply on Google
Oh no! We understand accidents can happen, and if a nail breaks within a week you can come in and get it fixed! Breaks happening in under a week isn't the usual for us but it can definitely happen! Thank you for leaving us a kind review Gayeong
The polygel nails were thin and broke shortly after application.
Business reply on Google
Andrea, we’re so sorry that happened! It definitely looks a little thin, which could explain the bending. Normally polygel is very strong. This isn’t like our usual work, so we would like to make up for it by doing a new set for you completely free of charge.
Nail art fell off and business refused a partial refund.
Business reply on Google
Hi Acacia, thank you for leaving us a review. Our policy is to fix nails if gems fall off within a week. I'm glad we were able to communicate that with you. I understand that you might be upset by our initial refusal to refund you, but that was due to our policy. As you told us you were just visiting, we did refund you for your services right after the call ended. You may not have noticed as it takes a few days for this to show up in your bank.
Nail technician lacked skill and took excessive time to complete service.
Business reply on Google
Ms. Crowell, we're sorry to hear about your experience. We tried to look you up in our system but we were unable to find your visit in there. Please give us a call so we can know who did your nails and get you right! We don't want any unsatisfactory nails and are happy to fix them. Give us a call or visit us again!
Technician applied thick nails and argued with the customer.
Business reply on Google
Tiffany, you came in for a fill and wanted to shorten your nails. This means we must cut it down to where the apex of the original nail is, which is the thicker part of the nail. We always file it down afterwards though, which Kim, the salon owner, was about to do and tried explaining to you. Kim cares greatly about the service Stellar provides so she wanted to make sure you understood why it seemed thick. It’s unfortunate your experience wasn’t relaxing. Hopefully this doesn’t happen again.
Customer suspects fraudulent bank charges following a visit to the salon.
Business reply on Google
Mona, we are so sorry that happened to you! Our business uses a reputable POS system, it would be unlikely that that suspicious charge was due to that. However, we are very sorry about the wait for your second visit. Sundays are indeed one of our most busy days and it can be difficult to get in without an appointment.
Poor quality manicure with improper prep and premature chrome chipping.
Business reply on Google
We're sorry that happened Rebecca, but thank you for the feedback. Our manicures should consist of a soak, cuticle trim, and lotion. We will have a discussion with our technicians about this. It should not have happened. About the chipping, we will fix any service done within a week for free.
Staff mocked the customer in their native language during the service.
Business reply on Google
Jade. Sorry for your bad experiences with us. This is my fault and I am fully committed to righting this. We will have a long meeting come morning to remind my coworkers of our ethical and moral duties to provide the best services to our customers. I am sad, disgusted, and mad that you have to experience these rude behaviors. Thanks you for leaving this review.
Nails chipped and developed bubbles due to poor application quality.
Gel polish peeled off shortly after application.
Business reply on Google
Thank you for the review Aaliyah! We’re happy to fix your nails free of charge and we are sorry about the complications this time. Hope you give us another chance!
Nail technician caused physical injury and bleeding to customer fingers
Business reply on Google
We’re sorry about your experience! We have spoken to our techs and will do our best to prevent injuries.
Staff failed to perform requested service and were unprofessional.