Sterling Interstate Moving and Storage

Business reply on Google

Thank you for taking the time to provide such detailed feedback. We appreciate you trusting Sterling Interstate with your move from Arizona to Colorado, and we're sorry to hear that parts of your experience fell short of the standard we strive to deliver. First, we want to acknowledge the damage to your belongings and the frustration that comes with unpacking and discovering items broken or packed incorrectly. We understand the items you chose to bring were especially important, and we regret the disappointment this caused. While we're glad our management team was able to provide some compensation and additional unloading support when unexpected challenges arose at delivery, we recognize that this does not erase the stress and inconvenience you experienced. Your feedback regarding training, packing procedures, supervision, and communication has been shared with our leadership team. We agree that proper packing techniques, especially for fragile items, consistent oversight from team leaders, and attentive customer service are critical to delivering the level of experience our customers expect. We appreciate your recognition of our crew's professionalism during portions of the move a

Business reply on Google

Thank you for bringing this to our attention. We sincerely apologize for the experience you had on I-17 and for the frustration it caused. Safety and courtesy—both on the road and in our moving services—are values we take very seriously at Sterling Interstate. While our drivers are trained to follow all traffic laws and operate with consideration for others, it’s clear that what you observed did not reflect that standard. We are actively looking into this incident and will be addressing it directly with our team to ensure accountability and reinforce proper driving protocols. We understand that a company’s presence on the road is a reflection of its professionalism overall. Your feedback is not taken lightly, and we appreciate the opportunity to improve both our operations and public impression. If you would like to discuss this further or provide more detail, we welcome you to reach out to us directly at (602) 643-9022. Thank you again for bringing this to our attention.