Stone Oak Urgent Care & Family Practice

Referral was not processed and staff disconnected the phone call.

Clinic refused to sign medical notes required for employment documentation.

Administrative staff and referral specialist cause excessive delays.

Lack of communication and follow-up regarding medical test results and appointments.

Poor medical attention, excessive wait times, and unprofessional staff behavior.

Staff provided poor care and misdiagnosed a patient's medical condition.

Prescription was not sent to pharmacy and appointment was rushed.

office failed to retrieve and communicate critical medical test results

Doctor prescribed incorrect medication for throat pain and requested additional fees.

Doctor ignored critical lab results and provided inadequate medical care.

The clinic failed to send the prescribed medication to the pharmacy.

Doctor failed to send prescription and staff delayed resolution.

Clinic lost blood work and provided incorrect insurance network information.

Office staff failed to locate medical test results and ignored callbacks.

Patient suffered severe skin damage and allergic reaction from prescribed treatment.

Doctor failed to provide diagnosis or follow up on medical concerns.

inaccurate insurance coverage information provided leading to unexpected medical bills

Doctor refused necessary treatment and falsified medical records

excessive wait times and delayed medical test results

Doctor provided incorrect medical advice and inaccurate referral information.