Stone Water Restaurant & Entertainment
🍽️ Restaurants · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor parking conditions, excessive fees, and disorganized service staff.
Business reply on Google
Cherdace, we appreciate you visiting Stone Water, but we do want to clarify several points for future guests reading this review. Sunday Funday is one of our largest weekly events and is operated in partnership with an outside promoter. Admission charges for Sunday events are advertised in advance and are standard for this particular experience. We also offer free self-parking; valet is completely optional for guests who prefer the convenience of parking closer to the entrance. Regarding your arrival, our team cannot allow guests inside before the advertised opening time while the venue is still being prepared. We certainly understand that waiting outside during the Texas summer can be uncomfortable, but security must follow our opening and entry procedures. We would also like to clarify the comment regarding our food selection. In addition to the food available inside, we have multiple food trucks located throughout our courtyard offering guests a variety of additional food options. Guests are not limited to only the turkey leg or a single food selection. Our automatic gratuity policy is disclosed to guests and applies to purchases throughout the establishment. It is not an additi
Customer experienced discriminatory enforcement of bag policy by security staff.
Business reply on Google
Korey, thank you for sharing your experience. We’re sorry our bag policy was not communicated clearly and that its application made you feel singled out. Stone Water is committed to creating a welcoming and inclusive environment for every guest. We will review both the policy and how it is communicated and enforced with our security team. We’re glad you enjoyed the food, and we appreciate your candid feedback. — Stone Water Management
Customer charged for reserved seating that was not properly managed.
Business reply on Google
Gerald, thank you for taking the time to explain what happened. We’re glad you enjoyed the food, atmosphere, and outstanding service from your waiter, but we’re disappointed by the confusion surrounding your table location, seating charges, and the assistance you received at the door. A guest who raises a concern should feel heard and assisted promptly. We will review your feedback with our reservations and door teams so we can improve how these situations are handled. — Stone Water Management
The restaurant provided slow, unorganized service and poor hospitality.
Business reply on Google
Marcus, we’re sorry your visit did not meet the level of service you expected, especially after choosing to spend your time and money with us. We take concerns like yours seriously and would appreciate the opportunity to learn more. Please message us directly with the date and details of your visit so management can review what happened.
Poor service, low food quality, and payment processing issues.
Business reply on Google
Morgan, we’re very sorry to hear about your experience. Unfriendly service and a negative attitude are not consistent with the standard we expect from our team. We appreciate you bringing this to our attention and would like the opportunity to investigate further. Please message us directly with the date, approximate time, and reservation name from your visit so management can properly address your concerns.
The band played briefly and the food and drinks were poor.
Business reply on Google
Thank you for your candid feedback, Regina. We’re sorry the performance length, cocktails, food and overall value did not meet your expectations. Your concerns will be shared with our entertainment, bar and kitchen teams as we work to provide a better experience.
Reserved table was given away and refund was denied.
Business reply on Google
We’re sorry your reserved picnic-table experience did not match what you purchased or expected, Dee. We understand how disappointing that is, especially when planning a night out. Please contact our management team with your reservation details so we can investigate the situation.
restaurant lacked eating utensils and attempted to overcharge for water
Business reply on Google
We sincerely apologize, Marian. Guests should receive the utensils they need, and the food should be served properly prepared and ready to enjoy. We’re addressing your concerns with our kitchen and service teams.
Performer sang for only twenty minutes during a four hour event.
Business reply on Google
We’re sorry the Tyrese event did not meet your expectations, Shawn. We understand how disappointing it was to wait several hours for such a short performance. Your concerns about the timing, communication and value of the experience are completely understandable.
Three hour wait for a fifteen minute performance
Business reply on Google
We understand your frustration, Taylor-Brooke. Waiting three hours for a brief performance was disappointing, and we apologize that the experience did not match your expectations. We’re reviewing how performance times and event details are communicated to guests.
re-entry policy and limited food selection
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Seating is available throughout the venue, and while reservations do guarantee specific tables, we also provide open seating options when available. As with many large-scale events, capacity and seating arrangements are managed to ensure a safe and enjoyable experience for all guests. Regarding food, we actually offer our full kitchen menu in addition to multiple food truck vendors, each providing different options throughout the event. We understand that food preferences vary, and while our selection may not have matched your tastes, we strive to provide a variety of choices for our guests. Our re-entry policy is clearly communicated at the entrance and is in place for security, capacity management, and event operations. Many entertainment venues and ticketed events operate under similar guidelines. We appreciate you giving us a try and wish you the best in finding venues that better fit your preferences.
The restaurant fails to provide compensation for negative customer experiences.
Poor food quality and excessive wait times for meal service.
Excessive wait times and poor organization for event entry
Poor event organization, long wait times, and lack of seating management.
Business reply on Google
Thank you for your feedback. We do want to point out that your review reflects a 1-star rating, yet you described Jon B’s performance as “astronomical” and highlighted the great energy on stage—which we truly appreciate you recognizing. Regarding your concerns, we understand that the delayed door time and entry flow created frustration. While there are separate lines for table guests and general admission, we will continue working on clearer signage and communication to improve that process. As for table sections, they are reserved for table clients; however, in a live event environment with high volume, some movement through sections can occur. That said, we agree that better-defined walkways and crowd control are important, and we are actively addressing this for future events. We also want to clarify that valet is always optional, and free self-parking is available, though it can fill up quickly during large shows. We appreciate your feedback, but a 1-star rating doesn’t fully reflect the overall experience you described. We’re committed to improving operational flow while continuing to deliver high-quality performances.
Bartender falsely accused customer of not paying their bill
Restaurant denied entry despite confirmed reservation for a private event.
Business reply on Google
Thank you for your feedback. We sincerely apologize for the frustration you experienced. On the evening of your reservation, the venue was fully committed to a special private event, which limited our ability to honor standard reservations. While we do our best to communicate any changes, we regret that this situation was not clearly received on your end and that it impacted your plans—especially with guests visiting from out of town. That said, our team communicated the event status based on the operational constraints for that evening. We understand this was disappointing, but under those circumstances, we were unable to accommodate additional parties. Stone Water is known for providing a great experience, and we would have welcomed the opportunity to host you on a normal service day where we can deliver the level of hospitality we’re known for. However, based on your sentiments, it may simply be that our venue is not the best fit for your expectations—and we respect that. For clarity, self-parking is always free, and valet is optional at $20. Any posted pricing reflects specific event details for that day. We wish you the best in your future dining experiences. — Stone Water Man
Poor communication, cancelled reservations, and inadequate seating arrangements for a…
Business reply on Google
Thank you for your feedback. While we respect all guest experiences, there are several inaccuracies in this review that we would like to clarify. First, there was no extended one-hour wait in line. Our entry process for this event moved efficiently, and we did not experience delays of that nature. Additionally, the evening’s schedule was executed as planned. Doug E. Fresh took the stage at approximately 11:15 PM following the opening performance by Branoofunck, which was part of the advertised lineup. Regarding the venue setup, Stone Water is known for its indoor/outdoor entertainment experience, and this event was designed accordingly. Outdoor seating and stage placement are consistent with the type of live entertainment environment we provide. We also want to address the concern about seating. All seating is assigned based on availability and layout at the time of the event, and our team works to accommodate all guests as best as possible within those constraints. Our management team, including Carlos, made every effort to communicate options during the event. It is always our goal to provide a great experience, and the overwhelming majority of guests in attendance enjoyed an inc
Staff denied refund after forcing patrons to wait outside in cold.
Business reply on Google
Thank you for your feedback. We genuinely hate to hear that your experience did not meet expectations, especially on your first visit. That said, we do want to provide some clarity around the evening. The Doug E. Fresh live performance at Stone Water was a highly anticipated and sold-out event, and overall it was an incredible success. The energy, performance, and turnout exceeded expectations, and the show itself was completed as scheduled with guests thoroughly enjoying the experience. We encourage you to visit our Instagram page, where you can see firsthand how successful and vibrant the outdoor show was. Regarding your concerns, our team worked to manage a very large crowd while maintaining safety, capacity limits, and event flow. At certain points, guests were required to transition between areas to accommodate the show setup and ensure compliance with venue capacity regulations. We understand that this may have caused frustration, especially in colder conditions, and we sincerely apologize for any discomfort that created. However, we do want to clarify that VIP access and ticketing tiers are honored within the structure of the event, and at no point is it acceptable for any g
denied refund after being forced out of venue before concert
Business reply on Google
Thank you for your feedback. We genuinely hate to hear that your experience did not meet expectations, especially on your first visit. That said, we do want to provide some clarity around the evening. The Doug E. Fresh live performance at Stone Water was a highly anticipated and sold-out event, and overall it was an incredible success. The energy, performance, and turnout exceeded expectations, and the show itself was completed as scheduled with guests thoroughly enjoying the experience. We encourage you to visit our Instagram page, where you can see firsthand how successful and vibrant the outdoor show was. Regarding your concerns, our team worked to manage a very large crowd while maintaining safety, capacity limits, and event flow. At certain points, guests were required to transition between areas to accommodate the show setup and ensure compliance with venue capacity regulations. We understand that this may have caused frustration, especially in colder conditions, and we sincerely apologize for any discomfort that created. However, we do want to clarify that VIP access and ticketing tiers are honored within the structure of the event, and at no point is it acceptable for any g