Stop & Shop
🛒 Retail & Products · Arverne
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
insufficient staffing levels during a busy holiday weekend
The supermarket facility is dirty and requires cleaning.
Employees have poor attitudes and failed to connect the phone call.
The bakery provided an incorrect age and icing on the cake.
Pickup orders are frequently delayed and staff are impolite.
Deli employee displayed rude behavior and threw food on the counter.
Long checkout wait times and poor quality meat products.
Store suffers from severe sanitation issues and poor inventory management.
Business reply on Google
We're sorry to hear you didn't have a pleasant shopping experience at our store, Kyanna. We understand how disappointing it is to find out that products are past their prime. Your comfort and safety are our top priorities, so our team should always be maintaining our shelves with the most up-to-date products. We'd like to look into this and ask that you contact us either by phone at 800-767-7772 or through this form: https://stopandshop.com/contact-us/form/#/contact/store/service.
Manager falsely accused customer of theft and refused to apologize.
Employees and management exhibit unprofessional and rude behavior toward customers.
Manager refused to assist with lottery machine and exchange currency
Cashier was rude, rushed the customer, and failed to provide bags.
Grocery delivery order was cancelled without notification to the customer.
Store is unsanitary, poorly managed, and staff exhibit discriminatory behavior.
Repeated delivery delays and receipt of spoiled grocery items.
Store security robot alarm causes noise disturbance and distress to neighbors.
Customer purchased spoiled ground beef and experienced poor staff conduct
Store suffers from severe sanitation issues, safety hazards, and discriminatory staff…
Store has poor inventory management, rude staff, and long wait times.
Business reply on Google
Hi Lakesha, we're sorry you didn't have a great experience at our store. We value our customers, so we want to make sure our store is well stocked with the freshest selection of products and that we're offering the best service possible. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
Deli department closes early without posted signage or notification.
Business reply on Google
Hi Andrew, we're sorry to hear our deli section isn't open during your visit. Our hours of operation should be perfectly clear and abided by. We'd like to look into this and ask that you contact us either by phone at 800-767-7772 or through this form: https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.