Stor-It Mini Warehouse
🧰 Other Services · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Business disclosed customer personal information and payment history online.
Customer alleges unauthorized credit card charges and poor staff conduct.
Business reply on Google
i find this interesting because you moved out of a unit here in 2020. then in may of 2023 you rented a unit here again, same staff working here during both tenancies. the real problem seems to be in the fact that you failed to pay your rent for June. we sent you a late notice June 10th, a pre lien notice on the June 14th, a lien notice on June 29th. then on July 10th another late notice was sent to you. July 30th a notice of lien sale was sent to you. on august 10th another late notice was sent to you. however we did not receive payment until August 17th. September was a promotional free month . October was paid on time, and you moved out at the end of October. you sir were the one being rude belligerent, condescending and demanding.
Manager and staff exhibit poor customer service and unprofessional behavior.
Freight elevator has been broken for two months
Business reply on Google
Sorry you felt that way. we really tried to remedy the situation with the freight elevator as quickly as possible. and keep our customers informed as best we could. However, we could only give you the information we were given. the original estimate was 3 business days. however when they disassembled the elevator to replace the parts. they discovered additional damage to the hydraulic rams. when they tried to source the parts to fix them, they found that they were no longer being manufactured. So, we had to find a machine shop capable of making the parts for us. as i am sure you can understand this created several delays of many weeks. we do truly apologize for the inconvenience that this created for you. we are very happy you continued to use us for your storage needs. and that we could accommodate relocating you to a ground floor unit. thank you, for your continued patronage.
Staff and manager were rude and unprofessional during an inquiry.
Staff member was rude regarding the use of the facility dumpster.
Unexpected forty percent rent increase without prior notification
unprofessional staff with poor customer service and bad attitudes
The business increased the monthly storage unit rent by seventy percent.
Staff failed to disclose lack of elevator access before appointment.
Customer alleges discriminatory refusal of service and harassment by staff.
Termite infestation, illegal lockout, and unsafe facility flooring.
Receptionist was rude and sarcastic during a phone inquiry.
Customer reports theft of stored items and uncomfortable interactions with management.
The business charged for two months rent after the unit vacancy.