Stor-It Self Storage
🧰 Other Services · Marina Del Rey
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided conflicting information regarding prorated billing for storage rental.
Staff are rude, unprofessional, and refuse to escalate management concerns.
Manager was rude and refused to waive late fees after billing error.
Business reply on Google
Leslie we understand the experience you had but want to ensure that we strive to provide top-notch solutions for all your storage needs. It is in our policy for our tenants to notify us on any issues pertaining their personal credit card. Please don't hesitate to reach out to the Stor-It Self Storage managers if you have any further inquiries or requirements. - Management
Business double rented a storage unit and refused a refund.
unsafe elevator operation and unexpected fees for storage unit removal
The freight elevator is extremely slow and requires using stairs.
Management issued a notice to vacate after a customer service request.
Unprofessional staff behavior and poor facility management
Staff followed the customer and made them feel uncomfortable.
Facility has rodent infestation and unprofessional management regarding safety and refunds
Rodent infestation caused significant damage to stored personal property
Customer was incorrectly charged an additional fee for truck rental usage.