Storage King USA
🧰 Other Services · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
inability to reach human customer service and loss of deposit
Business reply on Google
We apologize for falling short. Losing $45 and facing poor communication is unacceptable. Please call us at (904) 203-1450 to resolve this directly.
Customer charged unexpected fees and denied access to storage unit.
Business reply on Google
Please accept our apologies for this experience. This matter requires immediate attention. Please contact us at (904) 203-1450 to resolve this.
Lack of local contact number and potential theft of stored items
Business reply on Google
Please accept our apologies for your concerns about scamming. Contact us at (904) 203-1450 to discuss your experience directly.
payment system blocks and lack of staff availability at facility
Business reply on Google
We apologize for the payment difficulties and unprofessional service. Please contact us at (904) 203-1450 to resolve this immediately.
Staff member allegedly damages stored items and engages in fraudulent behavior.
Business reply on Google
We are concerned to hear about these serious allegations. Please contact us at (904) 203-1450 to discuss immediately.
The business is unwilling to work with customers on issues.
Business reply on Google
We value your input and understand your frustration. Please contact us at (904) 203-1450 to discuss your concerns directly.
Company refused to waive late fees for an elderly customer
Business reply on Google
We are disappointed to hear about your loss and understand this difficult time. Please contact us at (904) 203-1450 to discuss your concerns.
The business overcharges customers and has unprofessional management.
Business reply on Google
We regret to learn about your experience with overcharging and management. Please contact us at (904) 203-1450 to resolve this matter.
Inaccurate late charges and recurring gate access issues.
Business reply on Google
We are sorry to hear about your experience with autopay issues and gate access problems. Please contact us at (904) 203-1450 to resolve these concerns.
Staff was unresponsive and unprofessional regarding late fee payment issues.
Business reply on Google
We regret to learn about your experience with our office availability and staff interaction. Please contact us at (904) 203-1450 to resolve this matter.
facility has rodent infestation and poor customer service communication
Business reply on Google
We understand your frustration with these serious issues. Please contact us at (904) 203-1450 to discuss the rodent problem and billing concerns immediately.
customer is being incorrectly billed after closing their storage unit account
Business reply on Google
We understand your frustration with the billing issues. Please contact us at (904) 203-1450 to resolve this matter immediately.
Facility access hours were reduced without notifying long-term customers.
Business reply on Google
We understand your frustration with the access changes after 10 years of service. Please contact us at (904) 203-1450 to resolve this immediately.
Facility raised rates and failed to address vehicle damage.
Business reply on Google
We sincerely apologize for your experience. Please call us at (904) 203-1450 to discuss your concerns about rate increases and vehicle damage. Your security is important to us.
Billing system errors and unannounced facility closure prevented unit access.
Business reply on Google
Your concerns are noted. Please feel free to reach out to (904) 203-1450 for further assistance.
Management locks storage units on the same day payment is due.
Business reply on Google
We apologize for falling short of your expectations. Please feel free to contact us at (904) 203-1450 to discuss your concerns further.
Company charges phone payment fees and cuts off customer locks
Business reply on Google
We greatly appreciate your feedback on your experience with Storage King USA. Thank you for letting us know about the issues you encountered.
Billing issues and concerns regarding the security of stored belongings.
Business reply on Google
We apologize for your experience, Our records show you had a unit back in 2023. We have New and Improved staffing, promotions, Surveillance, Billing reminders & Monthly auctions. Come check us out !! We can get you 50% off for 3 Months 🙂🙂🙂
Staff member used verbal abuse and displayed discriminatory behavior toward customer.
Poor customer service and uninformed staff member