Storage of America
🧰 Other Services · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unexpected rent increase and automatic withdrawal caused account overdraft.
Company failed to provide a prorated refund after early move out.
Business reply on Google
Thank you for sharing your experience, Joanne! We are pleased to hear that you ultimately had a positive experience with our facility and that our regional manager was able to assist you. Your feedback is important to us, and we appreciate your input as we constantly strive to improve our services. Thank you for choosing Storage Of America - East Washington.
Immediate access deactivation locked customer inside the storage facility
Business reply on Google
Dear Kellen, thank you very much for taking the time to write a review. We apologize for the inconvenience, but when you cancel your unit the access code is deactivated automatically. We also apologize that the temporary access codes would not work to let you out of the facility.
The storage unit access code is not functioning correctly.
Business reply on Google
Dear Gina, thank you very much for taking the time to write us a review. We sincerely apologize for your code not working. Sometimes technology doesn't like to cooperate even when we try to fix it. Please contact the office to let them know your code is still not working and they can reset it in the system.
The business failed to return a call within the promised timeframe.
Business reply on Google
Dear Peggy, thank you for taking the time to write us a review. We will be contacting you soon.
Customer items stolen from storage unit after facility failed to notify owner
Business reply on Google
Dear Kelita, thank you very much for taking the time to write us a review. We sincerely apologize about the issues you experienced. The district manager did get ahold of you to discuss this situation and are going to provide all the footage requested to assist with this case. Please give us a call at 317-375-0272 if you would like to discuss this further.
Automated payment failure led to recurring late fees and unresponsive management.
Business reply on Google
Dear Sims, thank you for taking the time to write us a review. We sincerely apologize about the issue that you had paying for your daughter's account. Unfortunately, since you are not the name on the account, we cannot find this account in our system. Please have your daughter give us a call at 317-322-7867.
Facility gate failure prevented access to stored items over the weekend.
Business reply on Google
Dear Musonda Chishimba, thank you very much for taking the time to leave a review. We sincerely apologize that our gate was not working when you came to move in. Someone hit the gate and the company that fixes the gate does not work on the weekends. There are not many companies that can fix the gate issue so we had to go without a working gate for a few days. Please give us a call at 317-375-0272 so we can discuss this further.
Rodent infestation caused total loss of stored personal property
Business reply on Google
Dear Erica Tuff, thank you very much for taking the time to write us a review. We sincerely apologize for your experience. Please be assured that at Storage of America we all strive to make your renting experience a satisfying one. We are constantly watching for ways to improve which includes on going pest control. Again, we apologize for any inconvenience that these issues may have caused. Please give us a call at (317) 375-0272 and we can discuss this issue further.
Business locked unit based on false report of customer death
Business reply on Google
Dear Lisa McClure, thank you for taking the time to write us a review. We sincerely apologize that you are unable to get into your unit. When someone tells us a tenant has passed away, we lock their unit for security and legal purposes. Please give us a call at (317) 375-0272 to discuss this further.
Customer reports theft of stored items and lack of security response
Business reply on Google
Dear Yungg_Hugo, thank you very much for leaving us a review. We sincerely apologize about the issues that you incurred. Our tenant protection plan is offered to help protect tenant's belongings. We are always further trying to improve security at our sites. If something gets stolen you would have to file a police report, then we provide the detectives with any footage found and let them take it from there.
The storage facility lacks adequate air conditioning during summer months.
Business reply on Google
We at Storage of America checked our rent roll and do not have a record of you renting a storage unit at this facility since we opened. We have been able to provide an essential service to the community with clean and convenient inside drive-thru climate-controlled storage, professional management and contactless rentals and payments. We would love to give you a tour of our beautiful property when the time is appropriate. Since this post may have been for another local storage company, we would like to request that you remove the one-star post and possibly post on the site of the storage facility that you rented at. Thank you in advance, the Management.
Staff behavior and bathroom privacy concerns at storage facility
Business reply on Google
Dear K Watson, we are sorry to hear that you think people cleaning bathrooms is creepy. The custodian props open the bathroom door because he has all his cleaning equipment to bring in to clean the bathroom. He was being respectful to not go in there and clean while you were using it. Patiently waiting for you to be done so he can clean the restrooms is not creepy in our book. Also it is in the lease that you are not allowed to smoke on the property or you will be fined.