StoragePRO Self Storage of San Jose
🧰 Other Services · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Frequent and excessive rent increases for storage unit
Business reply on Google
Hi Joseph - Thank you for sharing your feedback with us. We're so sorry for the frustration around rate changes, as we know how important price stability and clear communication are to our customers. We’d love the chance to look into your account details and see how we can assist you. Please feel free to give our office a call directly at (408) 560-0511.
Presence of rats and inaccessible restroom facilities at the storage facility.
Business reply on Google
Linda, we’re so sorry to hear about this experience at StoragePRO Self Storage of San Jose. We take pest control very seriously and have regular service in place to help keep our facility rodent-free. Please reach out to the rental office at (408) 560-0511 so we can address this urgently and follow up with our pest control provider. Your concerns are important to us, and we appreciate you bringing this to our attention.
Stored items destroyed by a severe rat infestation at the facility.
Business reply on Google
Hi Alice , We're sorry to hear about your experience. We would love the opportunity to make things right. Please feel free to reach out to us at (408) 929-2814.
Mandatory insurance fees added to storage bill without option to remove
Business reply on Google
Hi Gloria , thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at (408) 929-2814
storage facility has rodent infestation and unsanitary conditions
Business reply on Google
Hi Mae , we really appreciate you taking the time to leave a review. We always try to provide a positive experience to each of our customers and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (408) 929-2814 .
rodent infestation caused damage to stored personal property
Business reply on Google
Hi Pablo , We're sorry to hear about your experience. We would love the opportunity to make things right. Please feel free to reach out to us at (408) 929-2814.
facility has rodent infestation and poor sanitation management
Business reply on Google
Hello, Xyris! We always take reviews seriously, and we wanted to take this opportunity to say that we have increased pest control services, sealed any and all gaps for entry, and have regular check-ins with our pest control vendor. We do take the protection of property seriously, and we have seen a great improvement due to these actions. Thank you for sharing your experience!
The business increased storage rental rates despite initial promises.
Business reply on Google
Hi Ginger , we really appreciate you taking the time to leave a review. We always try to provide a positive experience to each of our customers and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (408) 929-2814 .
System outage, unexpected rent increase, and unavailable staff.
Business reply on Google
Hi Amanda , we really appreciate you taking the time to leave a review. We always try to provide a positive experience to each of our customers and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (408) 929-2814 .
Storage units are frequently burglarized and insurance claims are handled poorly.
Business reply on Google
Hi Ann , we really appreciate you taking the time to leave a review. We always try to provide a positive experience to each of our customers and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at (408) 929-2814 .
Poor customer experience across multiple visits and the website
Business reply on Google
Hi Peregrine , We really appreciate you taking the time to leave a review. If there is anything we can do to improve your experience, please give us a call at (408) 929-2814.
dirty restrooms, lack of trash cans, and unreliable office hours
Privacy breach regarding tenant email addresses and initial power outage.
Inconvenient gate access and poor staff training regarding locker security.