StorAmerica Self Storage

Business reply on Google

Hi Cody, thank you for having been part of the StorAmerica family for 5 years. When you were moving out, the manager prorated the rent for the month. However, you became upset that you even had to pay the prorated amount, which was for rent and the Tenant Protection Plan (TPP) you had enrolled in. The manager correctly told you that only the rent is prorated, and not the TPP. Please note, that you have never spoken to any of our owners. When you started yelling and acting in an intimidating manner, the manager became worried, and asked for the assistance of another manager. It is unfortunate that after half a decade of tenancy, you behaved in this way, and also threatened to “destroy us on Google”. We want to point out that after 5 years, you were in fact only paying $180 for a pretty large unit in a coveted location, and not $192. It seems that you are including the TPP as “rent”. The lease makes it clear that you are free to purchase insurance on your own and present us with a Certificate of Insurance if you did not want to participate in the TPP. Our prices are in fact extremely competitive in the self storage industry. Additionally, any price increases we have are in fact far m

Business reply on Google

Hi Heather, thank you very much for your valued patronage and tenancy. Thank you also for acknowledging the friendly and helpful service of our employee. Customer service has always been our highest priority. Your tenancy started at a very low promotional introductory rate, which expired per the terms of the special at that time. Your account has only been subject to one actual rent increase. Rest assured, that even at the current rate, your rent is still well below the standard market rate in this industry for the size, type, and location of your unit. Our prices are in fact extremely competitive in the self storage industry. Additionally, any price increases we have are in fact far more conservative than what is customary in the self storage industry. The property office is open Tuesday – Saturday 10 a.m. to 6 p.m. and the gate access is Monday – Sunday 8 a.m. to 6:45 p.m. These are more extensive than the average self storage property hours. Additionally, we are one of the very few that have long access hours on the two days that the property office is closed. We take the security of our tenants’ units very seriously, so we do enforce a finite time that everyone has to be off th

Business reply on Google

Hi Taylor, you have posted this review for the wrong business. Your review states that it is for Right Space. We are StorAmerica, and have no affiliation with our competitor Right Space.

Business reply on Google

Hi Randy, you were a tenant that we recently had to evict for engaging in criminal activity on our property. Everything posted in your “review” is in fact what you were caught doing, which is why we had to evict you. We have zero tolerance for any kind of criminal activity at our facilities. Your false review is in fact your revenge for being evicted. Our safety standards not only meet, but actually exceed, the standards of the self storage industry. Our vigilance about any kind of criminal activity is why our staff caught you, and management immediately took the necessary steps to evict you. We take the security of our facilities and our tenants’ units very seriously, and your eviction is proof of the same. For over 25 years, our company has provided superior customer service and state of the art storage facilities to our loyal customers, whom we cherish.

Business reply on Google

Hi Azhia, it seems that you have posted this review for the wrong company, as neither this property, nor our company, have ever had a tenant by the name “Azhia Cooper”. If you had ever been our tenant, we would point out to you that your lease forbids the storage of irreplaceable and sentimental items, and it would be a serious breach of the lease to store items like ashes. Furthermore, our company sends ample notices of delinquency and auction when an account becomes delinquent. In fact, our company’s notifications exceed legal requirements. You have never been our tenant. Those who are, know that for over 25 years, we have provided superior customer service and state of the art storage units to our tenants, whom we cherish.

Business reply on Google

Dear John, We’re sorry to hear that our hours aren’t working with your schedule. We completely agree with you on both fronts – we highly value both security and accessibility. However, in order to maintain the safest storage environment, we’ve had to limit our access hours to around 7PM. This ensures that the facility is only accessible to customers when our office is staffed (and conversely, our facility is inaccessible when it is not staffed). We apologize for any inconvenience and will take your concerns into consideration. Thank you for reaching out. Regards, Management

Business reply on Google

Rocio, We apologize for the inconvenience. Our elevators may experience downtime on occasion, but we do address these issues as promptly as possible to get them back online. A repairman made a visit to our facility and our elevators are confirmed to be fully operational as of this response. For future reference, our building is equipped with multiple elevators, so you would still be able to move items into your unit. Regards, Management

Business reply on Google

Dear Armand, We apologize for any confusion. We manage and operate at least 5 locations on Thomas Rd between Phoenix and Scottsdale, so we can understand how you mixed up our stores. When you inquired about storage over the phone, you had spoken with our call center agent who had held the 5x8 unit at 24th St as you had requested. We do not have 5x8 units available at our 49th St location currently. Our team was able to honor the lower rate for you for a 5x5 air conditioned unit, whereas the 5x8 at the original intended location would have cost slightly more and is only quipped with evap cooling. If you are still not satisfied with this solution, please contact 602-955-0425 or [email protected]. Regards, Management

Business reply on Google

Dear Karen, We apologize for any inconvenience. Like many other businesses, we too are experiencing staffing limitations that may affect our office hours. We have passed along your concerns to our leadership team for review. Your feedback is appreciated. Regards, Management

Business reply on Google

Dear Amy, We appreciate your feedback, however, we were unable to find your name in our system and therefore could not verify your claims. We will review the items in your review with our staff to ensure that they are providing the best and safest service possible. Regards, Management

Business reply on Google

Dear Donald, When you moved in on 4/18, you had paid for April and May up front, which means that you would not owe rent until June 1st. An electronic invoice was emailed to you on the morning of May 14th, which is on schedule for when we normally send invoices for the upcoming month. In regards to access hours, the facility gates lock automatically outside of those access hours, and if you do not exit on time you risk being stuck on site. Because of this, we tend to be strict when enforcing the moments before close. Lastly, as a security measure, we do not keep copies of tenant keys, so if there is a situation in which keys are lost or misplaced, you will need to cut the lock yourself or enlist a locksmith with the manager’s supervision. All major storage facilities have similar security measures in place. If you have any questions about our policies or rules, please contact the office at 602-955-0425 or [email protected]. Regards, Management

Business reply on Google

Dear Lynn, We’re sorry to hear about your dissatisfaction with our facility. Our records show that you had vacated from your 1st floor unit all the way back in November of 2018 and we would have loved to hear your feedback closer to your move-out date so we could address your concerns in a more timely manner. We pride ourselves in offering our tenants an array of options when it comes to storage, whether it be the use of our free moving truck to move in, a variety of climate controlled storage spaces to fit every need and budget, a loading bay and complementary push carts to facilitate easy moving, as well as several payment options which include autopay, online payments, and pay-by-phone. After reviewing your account, it appears that your rate remained the same since you moved in, and any variances in your monthly rate were due to late fees. As a reminder, we offer our tenants a 10-day grace period each month before any fees kick in. Again, thank you for your feedback. Regards, Management

Business reply on Google

Dear Tammy, We are sorry to hear that you did not have an exceptional experience at StorAmerica Self Storage. Our managers are in the office 7 days a week, 8am-7pm, unless they are out on the property assisting other tenants, handling facility-related tasks, or off site running errands. It is not our Property Managers’ intention to miss tenants when coming to the office, but part of their job is to be out on the property as needed. We apologize for the inconvenience and thank you for your understanding. Regards, Management