Store It All Self Storage
🧰 Other Services · 3 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The facility lacks lighting and monthly rental prices are increasing.
Business reply on Google
Gracias por su respuesta. La instalación recientemente cambió de administración, lo que ha permitido mejoras en la propiedad, como el repavimentado de los accesos y la restauración de la electricidad. Los precios están sujetos a cambios, pero no cambian mensualmente. Esperamos que tenga en cuenta nuestras instalaciones renovadas para sus futuras necesidades de almacenamiento.
The business does not honor advertised online pricing.
Staff member provided rude and unhelpful customer service.
Business reply on Google
We apologize for the poor customer service you experienced. Thank you for bringing this to our attention, and we will address this issue to improve our service.
Staff member unable to communicate storage unit availability effectively
Business reply on Google
We apologize for the inconvenience and communication challenges you experienced. Thank you for bringing this to our attention, and we will work on improving our service.
The manager was rude and unprofessional during a customer interaction.
The staff member was rude during the inquiry process.
Business reply on Google
We strive to provide excellent service, please let us know if we may be of assistance in the future.
Multiple thefts occurred and the business overcharged the customer's credit cards.
Business reply on Google
Hi James, thank you for sharing and we’re truly sorry for your experience.
Poor customer service and unsatisfactory storage facility experience.
Business reply on Google
I'm sorry to hear you had a bad experience, Josue. We would like to speak with you to address your concerns and see how we can make your experience better. We always strive to provide the best service possible so please reach out to us at 210-201-0453. We hope to hear from you soon.
repeated billing errors and incorrect late notices for prepaid storage unit
Business reply on Google
We apologize if there was any confusion and frustration you may have experienced. I will personally look into this. Melissa is a great team member and I am certain that together we can remedy this situation as necessary. Thank you for your business Ron Duck Houston Area Manager
Unexplained monthly payment increases and pest infestation in storage unit.
Business reply on Google
We are sorry the hear about your past experience, we hope to provide a better experience to you in the future.
Manager harassed tenants and called police over minor unit activities.
Business reply on Google
We are sorry the hear about your past experience, we hope to provide a better experience to you in the future.
Stored items were damaged by rodents and mildew due to poor conditions.
Business reply on Google
We are sorry the hear about your past experience, we hope to provide a better experience to you in the future.
Water damage and rodent infestation in storage units.
Business reply on Google
Hi Lorrie, We appreciate your feedback about our facility. Since we have purchased the facility, we have made many improvements on the property including drainage, which prevented the property from flooding during Harvey. We do everything we can to prevent any pests including rodents with a regiment of baits and pesticides. Yes the facility is a non climate facility so it's impossible for us to provide that controlled environment a climate controlled facility might have. We value ALL of our tenants and are continuing to make improvements to the property. We appreciate your business and your input. We always want our customers to feel like our priority...because your are. Have a great day! Ron Duck Houston Area Manager
multiple facility break-ins and failure to notify customers
Business reply on Google
We are sorry the hear about your past experience, we hope to provide a better experience to you in the future.