π½οΈ Restaurants Β· Indianapolis
total experiences
replied on google
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Management enforced an unposted two-hour time limit on customers.
Poor food quality and unhelpful, impolite service staff
Long wait times for seating and food with overpriced menu items.
Waiter failed to place order correctly and neglected the table
Poor service and overpriced food with small portions.
Slow service and inadequate portion sizes for the price paid.
Menu incorrectly labels food as gluten-free causing health risks for celiacs.
Staff were rude and unexpected charges were added to the bill.
The traditional drink served did not match the authentic flavor profile.
Automatic gratuity added to bill without prior notification.
The ramen is overpriced compared to competitors.
Small portion sizes and excessive ice in drinks.
Improper food temperature and unprofessional staff behavior during complaint resolution.
The food quality and value do not justify the high prices.
Menu items are unavailable and descriptions are inaccurate or difficult to read.
restaurant closed kitchen early and lacks direct phone communication
Understaffed restaurant with slow service and unavailable menu items.
The mixed drinks and oysters were of poor quality.
customers waited thirty minutes without receiving any service
The tiki drinks were of poor quality and flavor.
Business reply on Google
Hey Tom, I'm very sorry to hear that. It sounds like we made a mistake with your drinks. I've also had versions at various places and I would describe our recipes as similar, so I'm not sure what happened. I'm guessing our bartender mixed up the tins and you ended up portions of each of the recipes in each drink, which would definitely be weird. I will look you up and get you a refund. I'd be grateful for the opportunity to serve you again sometime, and get the drinks right. I'm proud of our recipes for these classics, and I'm disappointed something went off the rails here. Respectfully, Neal, Owner edit: hey Tom, I'm having a hard time finding your transaction searching your name in our system. If you could email me at [email protected] I'd like to get you a refund.