Strathmoor
🎬 Entertainment · Dublin
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The property is dirty and staff are rude and unhelpful.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear about your experience and take concerns like these seriously. Your comments will be shared with the appropriate teams to ensure they are aware. If you’d like to speak with someone directly, please feel free to contact our Customer Cares Line at (877) 385‐1878 or email [email protected]. We appreciate you taking the time to let us know.
Frequent vehicle theft, broken amenities, and poor maintenance communication.
Business reply on Google
Hi Samantha, thank you for taking a moment to express your concerns as a current resident. While your time at our community has been short, we assure you that your residency has been greatly valued and we're sorry to see you go. The comfort of our residents is an absolute top priority for our entire team, so it's unfortunate to hear about the experiences you've had with vehicles. Please know that while we are working hard to provide a comfortable community, unfortunately, we do not have total control of the happenings in our area. We recommend that our residents contact the local authorities if needed for any concerns outside of our team's control. We invite you to reach out to our Customer Cares Line at (877) 385‐1878 or [email protected] so that we can speak with you personally about your experiences and your ideas for further improvement. It'd be a pleasure hearing from you and working with you to better the remainder of your stay. Thank you!
Frequent theft and security concerns within the apartment complex garage.
Business reply on Google
Hi Andrew, thanks for taking a moment to voice your concerns. We greatly apologize for the recent incident with your bicycle. While the comfort of our residents is an absolute priority at our community, unfortunately, we do not have total control of the happenings in our area. We recommend that you file a report with the local authorities regarding this matter and please contact our Customer Cares Line at (877) 385‐1878 or [email protected] to discuss further. Providing 5-star care is an absolute priority for our team, so we do hope to have an opounrity to speak with you and address any pending concerns you have about our community.
Unfair move-out charges, poor maintenance, and lack of building cleanliness.
Business reply on Google
Hello Gia, thank you for taking a moment to express your concerns and share your feedback. We're sorry to hear about the trouble you've had during your stay at our community. Our team is truly working hard to provide an exceptional home for our residents, so we are always seeking ways to further improve our homes. Please contact our Customer Cares Line at (877) 385‐1878 or [email protected] directly so that we can assist you personally with each of the concerns you shared. We hope to have a chance to assist you in addressing your move-out evaluation concerns as well. As for our online reviews, we do not solicit any false positive reviews and we always follow ethical business practices when offering rewards for those who give their honest feedback. Thank you.
Unresponsive maintenance and recurring building safety and infrastructure issues.
Business reply on Google
Cammi, thank you for taking a moment to express your concerns as a valued resident. While we're glad that you and your partner have chosen to continue your stay over the years, it is unfortunate to hear that you haven't been fully satisfied. Please contact our Customer Cares Line at (877) 385‐1878 or [email protected] and we'd be happy to speak with you about each one of your concerns. Providing a high-quality and comfortable home is an absolute priority here, so we do apologize for your troubles but look forward to assisting you. Thank you!
High utility costs and poor management service
Business reply on Google
Sulaiman, we're sorry to hear this opinion of our team and community. We work hard to ensure that all of our residents are fully satisfied with their stay, so we'd appreciate an opportunity to assist you in addressing these concerns. Please contact our Customer Cares Line at (877) 385‐1878 or [email protected] at your earliest convenience. It'd be a pleasure hearing from you, thank you.
The apartment building and unit are dirty and poorly maintained.
Business reply on Google
Hi there, Cherilynn! We're sorry to hear that you haven't been pleased with your new home. Please contact our Customer Cares Line at (877) 385‐1878 or [email protected] and our team would be happy to take a look at the problem areas you've mentioned. Providing our residents with a welcoming and comfortable home is a top priority for us, so we apologize for the first impression you've had. We look forward to working with you to get your stay back on track!
Apartment ceilings lack adequate soundproofing causing excessive noise disturbance.
Business reply on Google
Hello, our residents’ comfort is very important to us and we are sorry to hear that noise from your neighbors has been an issue. Noise pollution can be an unfortunate side effect of living in a multifamily housing situation, but if the noise is excessive or you feel that your neighbors are violating community policies, we would be happy to discuss the matter with you in more detail.
management failed to refund three hundred dollars for billing overcharges
Business reply on Google
Andrew, thank you for connecting with us. We're always seeking ways to further improve our homes, so we'd appreciate a chance to address these concerns with you directly at [email protected] or (877) 385‐1878. Please contact us at your earliest convenience! We look forward to hearing from you.
The business refused to provide a discount for restricted amenities.
Business reply on Google
Hello Matt! Unfortunately, we are not currently offering any rent credits. While we understand your frustrations, we have closed most of our amenities for the safety of our residents and onsite team. If you still have any questions or concerns, just reach out to us at [email protected] or (877) 385‐1878. Thank you for taking the time to share your thoughts with us.
Management failed to process move-out requirements and utility account transfers…
Business reply on Google
We’re sorry to hear that your positive experience in our community did not end on the highest of notes. Our team strives to provide clear, comprehensive information regarding our lease agreements and any processes surrounding that, such as the move-out process. We are disappointed to hear that we missed the mark this time, and regret any frustration or strain this may have caused. We are eager to better understand your experience and address any concerns you have, and encourage you to reach out to our team at your next convenience so we can work together through this. Thank you for your feedback -- we look forward to our next conversation.
Frequent fire alarms, poor maintenance, and safety concerns at the apartment complex.
Poor insulation, drafty doors, and low water pressure in apartment.
Apartment had safety issues, loud neighbors, and frequent maintenance problems.
Apartment appliances are low quality and windows have poor insulation.