Stress-Free Auto Care

Business reply on Google

Brigette, we’re sorry to hear you felt dismissed and that your concerns were not taken seriously. We take feedback about communication and post-service concerns seriously, but we’re not able to verify the details of what happened from this review alone. If you would like to discuss your experience further with our leadership team, please reach out to [email protected].

Business reply on Google

J, your account raises serious concerns about the repair timeline, missed updates, the condition of transportation provided, and a vehicle that did not perform as expected after pickup. Any one of those issues would erode confidence; together, they explain why you lost trust in us. Our responsibility is to provide safe, properly documented transportation, set honest expectations, and respond clearly when a concern returns after repair. The experience you described requires more than a generic apology. Leadership is reviewing the service and loaner records. Please email [email protected] if you would like to speak directly with our leadership team.

Business reply on Google

David, thank you for explaining what happened. We understand why receiving a large cooling-system estimate and later learning that another mechanic identified a much narrower repair would make you question the diagnostic process and whether the recommendation reflected the evidence. Our responsibility is to distinguish confirmed findings from possibilities, explain the basis for a major estimate, and give customers enough clarity to make a confident decision. We are reviewing the inspection and estimate with the San Diego team. If you would like to discuss this further directly with our leadership team, please email [email protected].

Business reply on Google

Ryan, thank you for taking the time to provide this detailed account. We understand why this experience caused you to question both the inspection and the recommendation, particularly after another shop identified a different source for the noise and vibration. Our responsibility is to give customers a clear, evidence-based understanding of what we found, what remains uncertain, and why a repair is being recommended. When a customer leaves facing a major repair and later discovers that the original concern may have had a different source, confidence in the entire process is understandably damaged. We recognize that your experience fell short of that standard. We also understand why the earlier pricing experience made this more difficult to trust. Customers should not feel that an estimate changed unexpectedly or that a recommendation was presented without enough explanation and confirmation. We will not use this response to argue the technical details; those should be reviewed directly against the vehicle, inspection record, and estimate. We are asking the San Diego team to review both visits. If you would like to discuss this further, please email [email protected]. Our lead

Business reply on Google

Hi Stealth 2017, Sorry you had this experience. We understand how frustrating it is to bring your vehicle in for a rear brake job, have to return, and then still feel like the issue wasn’t handled the way it should have been. That’s not the stress-free experience we want for anyone. We appreciate you sharing this feedback, and we have already addressed it internally with our team regarding the electronic parking brake procedure and the additional training needed. Feedback like yours helps us improve, and we take it seriously. We are eager to help make this right for you and would appreciate the chance to speak with you directly about your visit. Please reach out to us when you can.

Business reply on Google

Hi Deborah, sorry you had this experience. We understand how frustrating it is to come in for one concern and leave feeling like the pricing and process were not as transparent or stress-free as you expected. We do offer diagnostic specials at times, but we can appreciate how that may have felt confusing when paired with the initial quote. We also understand your concern about the repair estimate, especially when the part itself appears much less expensive than the total repair cost. While labor, testing time, and overall repair procedures all factor into pricing, we know it’s important that those details are clearly explained so nothing feels unclear or unexpected. We’re also sorry to hear the time your vehicle was with us added to that frustration. Even when testing is being performed without the vehicle being visibly moved much, we understand how that can create the impression that not enough was happening. Your feedback is appreciated, and it’s a good reminder for us to do a better job communicating what we’re doing, how pricing is structured, and what to expect throughout the visit. We are eager to help make this right for you and would appreciate the opportunity to speak with

Business reply on Google

Hi Nancy, Sorry you had this experience, Nancy. We understand how frustrating it is to come in looking for help and leave feeling dismissed, especially with a serious concern like this. Our team’s decision not to move forward was based on the overall condition of the van and concern about the level of risk involved, not because we didn’t want to help. That said, we’re sorry the way this was communicated left you feeling disrespected. We always want customers to feel heard, treated kindly, and given a clear explanation. We appreciate you sharing this feedback, and we’ll be using it with our team as a reminder of how important it is to handle difficult conversations with more care and empathy. If you’d like, please reach out to us directly — we are eager to help make this right for you in whatever way we can through a better conversation.

Business reply on Google

First, we want to gently clarify that Stress-Free Auto Care acquired the location and business after your engine installation by Allied Gardens Automotive. As such, we weren't able to assume any warranties or guarantees from the previous ownership. During your visit, our technicians dedicated approximately one hour to thoroughly inspecting your vehicle. We identified several maintenance items that we recommended addressing, based on our findings during the diagnostic process. While we didn't find issues directly related to the specific noise you described, we did identify other maintenance items that could contribute to the overall health and performance of your vehicle. These were presented as recommendations. We understand your disappointment regarding the $200 diagnostic fee. This fee covers the time and expertise of our technicians in performing a comprehensive inspection and providing a detailed report of our findings. To further assist you, we did, and still do, recommend an overnight extended test drive to attempt to replicate the noise and situation you are experiencing. This would give us a better chance to pinpoint the issue. We value your feedback and would welcome the o

Business reply on Google

Thank you for your feedback. We apologize for the confusion regarding the change in ownership and the pricing concerns you experienced. We strive to provide clear communication with our customers about all aspects of the service, and we're sorry if there was any misunderstanding. Regarding the diagnostic and repairs, we aim to ensure the vehicle is properly serviced. We understand that there was a discrepancy between the diagnostics you had done and the work we performed. While we try to be as thorough as possible, we certainly don’t want our customers to feel they’re paying for unnecessary repairs. We appreciate you bringing this up, and we will review our process to ensure better transparency in the future. As for the windshield wiper fluid, we sincerely apologize for the oversight and not addressing that issue as promised. We strive to keep all commitments to our customers, and we regret that this was not followed through on your visit. In terms of pricing, we aim to be competitive, but we understand that you were able to find a better rate elsewhere. We appreciate you letting us know, as we’re always working to offer our customers great value for their services. We’re sorry to

Business reply on Google

James this is the owner of AGA. Ryan is no longer employed here and hasnt been since early 2019 when he was let go for poor customer service. As far as what you are saying, the multiple customers of color that we service their cars are all very happy with us and i would like to invite you back here to see for yourself. Please reconsider this review if you have any questions i highly recommend you contact me to discus this, this highly disturbs me. Thank you, Matt AGA

Business reply on Google

Amir, you called and asked what our oil change price was, i asked what kind of car you had to which you replied you had a prius. I then told you your car requires synthetic oil and the price for the service was about $50 plus tax and hazardous disposal.. to which you cut me off and became rude saying our price is ridiculous and continued to carry on about it so then naturally yes, I hung up on you. We don't condone foul language and insults. We hope you can find a shop that gives you the absolute cheapest oil change possible as we provide clean, professional and reasonably priced service as shown by our many other happy customer reviews.