Stuart Cinema & Cafe
🎬 Entertainment · Long Island City
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The store did not have the requested Damp Check product in stock.
Business reply on Google
Hi! We are a cafe & movie theatre. This review was posted in error.
The theater failed to play the scheduled movie.
Theater failed to provide service and refused to issue promised refund.
Owner failed to provide promised refund for private viewing
The theater failed to provide a promised refund for technical issues.
Business reply on Google
Hi Danielle, Thank you for your feedback. We sincerely apologize again for the technical interruption that occurred during the screening. As a newly opened cinema that had only been open for three days at the time of the event, we experienced an unexpected projector issue that unfortunately impacted the experience. We did our best to accommodate attendees by moving the screening, restoring the presentation, providing complimentary popcorn, wine, liquor and complimentary return tickets to guests. It is also important to clarify that tickets for this event were sold and collected directly by the event host, not by Stuart Cinema & Cafe. Because Stuart Cinema & Cafe did not receive payment directly from guests, any refunds related to ticket purchases were to be addressed through the event host. At the time of the incident, we discussed refunding the event organizer directly. However, following a full review of the situation, including damages and conduct that occurred during the event, no additional refund was issued. We appreciate all feedback as we continue growing and improving our operations. We wish you all the best moving forward.
The cinema failed to provide promised refunds for interrupted movie screenings.
Business reply on Google
Hi Chanel, We sincerely apologize again for the technical interruptions that occurred during the screening. As a newly opened cinema that had only been open for three days at the time of the event, we unfortunately experienced unexpected projector issues that impacted the screening experience, and we understand the frustration this caused. Our team worked to move guests into another auditorium as quickly as possible, and complimentary return vouchers were provided immediately after the event on your way out the door. It is also important to clarify that this was a privately hosted event, and Stuart Cinema & Cafe did not sell or collect payment for individual tickets. All ticket funds were collected directly by the event organizer. Therefore, any guest refunds related to ticket purchases would need to be issued by the event host, as Stuart Cinema & Cafe cannot issue refunds for funds we did not receive. The refund discussed during the event was strictly between Stuart Cinema & Cafe and the event organizer regarding the private booking itself. At no point did Stuart Cinema & Cafe agree to issue refunds directly to guests because we did not receive payment from individual attendees. H
VIP seating quality does not justify the additional cost
Business reply on Google
Thank you for visiting. We are working on making our VIP area more comfortable. We appreciate the feedback.
The burger and fries were poor quality and overpriced.
Business reply on Google
Hi Michael, Our apologies. Our burgers are one of our bestsellers. We will follow-up with our Chef & staff to make sure this doesn’t happen again. Please stop by for a full refund or use your $15 credit for another visit. Thank you!
Vegan food options require advance notice despite local demand.
Business reply on Google
Hi Andrew, Thank you for visiting. We have updated our menu to include more vegan options and they will be readily available during your next visit. :-)
The pre-prepared food items were not fresh.
Business reply on Google
Hi, Thank you for visiting Stuart Cinema. I’m sorry you didn’t enjoy our chicken empanadas. They are made fresh throughout the day. We will check with the staff to make sure they are only selling the freshest items.
The theater seating is uncomfortable.