Student Movers
🔧 Home Services · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff were unprofessional, intoxicated, and demanded payment for damaged property.
Business reply on Google
We take the safety and integrity of our service very seriously. We have searched our customer history and have no record of any job or claim matching these details. We enforce strict professional standards and zero-tolerance policies across all our crews and office staff. If you are an actual customer who experienced an issue, please contact our office directly at 713-728-4900 with your booking details so we can address this immediately. Student Movers Inc.
The moving company failed to show up for the scheduled appointment.
Business reply on Google
We sincerely apologize for the miscommunication and frustration regarding your appointment. Clear communication is a top priority for us, and we are using this experience to improve our customer service moving forward. We would appreciate the opportunity to make this up to you. If you give us another chance in the future, we will gladly provide a discount on your services.
Movers arrived late, worked slowly, and damaged a television during transport.
Business reply on Google
Dear Amber, thank you for taking the time to share your experience with us. We understand that moving can be a stressful time, and we deeply regret that we were not able to meet your expectations. We want to assure you that we take customer satisfaction very seriously, and your feedback is valuable to us. We absolutely want to help in any way possible and would appreciate the opportunity to discuss it further with you. We have tried to reach you to go over our claim process as well for the damaged item. Please reach out to us directly at (713) 728-4900, and we will do our best to rectify the situation. - Student Movers Inc - Claims Department
Movers damaged wall and failed to assemble furniture properly
Business reply on Google
Thank you for taking time to speak with us and allowing an opportunity to resolve this concern, Fefe. We aim to make moving as stress-free as possible and have taken the right steps to make sure this situation doesn't happen again. We deeply apologize for any inconvenience or disappointment in your experience with us. Sincerely, Student Movers Inc
Movers intentionally delayed work to overcharge and failed to issue refunds
Business reply on Google
Thank you reaching out Maverick. This matter is very important to us. We are unable to locate that you have had a previous move with us. Can you please direct message us or email us at [email protected] with the information the move was booked under so we can follow up with you immediately? Thanks so much, Student Movers Inc
Furniture was scratched and damaged during the moving process.
Business reply on Google
Thank you reaching out Melissa. This matter is very important to us. We are unable to locate that you have had a previous move with us. Can you please direct message us or email us at [email protected] with the information the move was booked under so we can follow up with you immediately? Thanks so much, Student Movers Inc
Mover was rude and attempted to overcharge for services.
Business reply on Google
We are sorry to hear that you were not happy with the estimate that our moving crews gave you upon arrival. When you booked your move on the phone you said that you did not have much stuff and only needed a 2 man crew. You stated to our movers that you wanted your full 3 bedroom home moved within 3 hours with 2 men. Our movers explained to you that you had a very big 3 bedroom home with a lot of nice items that would need to be wrapped and padded. They explained that the average 3 bedroom home is between 5 and 9 hours depending on how prepared you are and we recommend a 3 man crew. The driver even explained to you that because you had so many items it would take 2 trips with his 24 foot truck to complete the move. Since you did not like Michael's estimate we offered a second crew to you and your husband and you turned this crew away as well. We understand that, unfortunately, we are not a match for every customer. It is our policy to make sure that we remain transparent with our customer so that there are no surprises on move day. We deeply apologize for any inconvenience or disappointment in your experience with us. - Student Movers Inc
Movers damaged furniture and items went missing during the move.
Business reply on Google
We are disappointed to hear about your experience, but thank you for working with us to address your issues. We understand that, unfortunately, claim amounts won't always be to everyone's complete satisfaction, but we always follow state mandates. This is the same with any licensed moving company in Texas unless you pay for additional insurance. We will use this as a learning experience to improve our services moving forward. Please email us at [email protected] or call us at 713-728-4900 if you have any further questions regarding your claim.
Movers damaged furniture and broke a television during the move.
Business reply on Google
Hello, we tried to reach out to you multiple times after you posting a review previously. Please feel free to call our office at 713-728-4900 to discuss your move.We are so disappointed to hear about this. That is definitely not the experience you should have! With a bit more information, we'd love the opportunity to address your concerns and investigate what went wrong. Please feel free to email us at [email protected] or call Customer Service at 713-728-4900. Thank you, Student Movers
Driver performed a dangerous lane change causing a near accident
Business reply on Google
Ren, We would like to look into this issue and will continue to take whatever steps are necessary to ensure our drivers are models of safety on the road. Safety is of the utmost importance to Student Movers, and we have taken several steps to make sure we closely monitor our drivers. We have the latest technology and can look where each truck is and what is happening around them at any time. With this technology, we can see harsh braking, speeding, and unsafe lane changes so that we can do our very best to keep the roads safer for our community. Please contact our office at 713-728-4900 so that we can research if this was in fact one of our drivers by providing the date, time, and road the truck was on.
Company failed to provide scheduled moving services and staff was unprofessional.
Business reply on Google
We’re sorry you didn’t find our service a good fit for your needs. However, thank you for your feedback because it will help us clarify the communication of our available services for everyone. While we’re not always a perfect fit for everyone, we'll be here if you ever want to give our listed services a chance in the future. Thank you, Student Movers
Company failed to process a promised refund for moving services.
Business reply on Google
We are sorry you had a bad experience with us. Unfortunately, you had some monetary demands for the issues you experienced which we could not accommodate. We are happy that your friend who referred you had an excellent experience with us, but every move is different. Even though the crew ran out of packing materials for your move, the crew did their very best to ensure you had no damages. While we understand that issues during a move can be frustrating, we will always do our best to make you, our customer, satisfied. Again, we are sorry that you felt you had a bad experience and will take this experience to improve our services.
Movers were unprofessional, damaged property, and failed to provide promised resolution.
Business reply on Google
We are so disappointed to hear about this. That is definitely not the experience you should have! With a bit more information, we'd love the opportunity to address your concerns and investigate what went wrong. Please feel free to email us at [email protected] or call Customer Service at 713-728-4900. Thank you, Student Movers
movers were late, had communication issues, and overcharged for time
Business reply on Google
Hi Natasha IRIS, we take negative reviews like this extremely seriously. We are unable to locate a customer account under the name Natasha IRIS. Please email [email protected] or call 713-728-4900 with the information your move was booked under so we can follow up with this immediately.
movers failed to transport items and overcharged the customer
Business reply on Google
We take our customer reviews seriously. We are unable to locate a customer account that moved with us recently under the name Nikki Jones. Can you please email [email protected] with the information your move was booked under so we can follow up with this immediately?
Moving crew abandoned the job before completion
Business reply on Google
Rebecca, we are actively trying to reach you concerning your experience. We are sorry that there was a communication error between you and our staff. We sincerely apologize that you had a bad experience with this contractor. Management did review what occurred during your move and this contractor is no longer with our company. Additionally, we have retrained our staff member that fielded your call. We are under the understanding that your move was cancelled and you did not pay any money for this move. If our understanding is different, please let us know. We have been actively trying to reach you by phone. Our number is 713-728-4900 if you would like to discuss this further with management. Thank you.
Unprofessional staff and repeated changes to the scheduled move time.
Business reply on Google
Hi Peter, we do not have a move under Peter Rodriguez. Can you please call our office at 713-728-4900 and ask to speak to management? We would love to see what we can do to help you.
movers damaged items and offered inadequate reimbursement for replacement costs
Business reply on Google
We are so sorry that you had a damage during your move. We have actively been trying to reach out to you concerning your damage and have been unable to reach you by phone. Please feel free to call management at 713-728-4900.
Movers wasted time on breaks and management ignored complaints.
Business reply on Google
We are so sorry that you were dissatisfied with our movers. We have been actively trying to find out about your move so that we can make it right. Can you please call us at 713-728-4900? We would like to settle this for you.