Studio 6 Extended Stay
🏨 Hotels & Travel · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unsanitary room conditions and unauthorized additional credit card charges
Business reply on Google
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of the property and the service you received from our staff. Your feedback is invaluable, and we take it seriously as we strive to improve our services. We understand how frustrating it must have been to deal with the additional charge and the lack of assistance at the front desk. This is not the standard we aim to uphold, and we will address these concerns with our team to ensure better service in the future. Please reach out to us at [email protected] so we can assist you further with your refund and any other concerns you may have. Thank you for bringing this to our attention. Sincerely, Team G6
The hotel room toilet is broken and remains unrepaired.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to the toilet issue during your stay. We understand how important this is and regret that it was not resolved in time for your visit. To assist you further with your refund request, please reach out to us at [email protected]. We value your feedback and are committed to improving our services. Thank you for your understanding. Team G6
The hotel room was dirty and the service was poor.
Poor hygiene, broken facilities, and misleading advertising at the hotel.
The motel room had an unidentified foul odor.
Unsanitary room conditions, structural damage, and unauthorized eviction with theft.
Management change has caused residents to feel unsafe and uncomfortable.
Room occupancy issues, cigarette odor, and presence of roaches.
Business reply on Google
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Jeremy Ward #Team6
unauthorized charges and poor room conditions including pests and broken appliances
Unsanitary room conditions and failure to process a requested refund
Room was infested with roaches and had multiple maintenance issues.
The room was unsanitary and the property environment was unsafe.
Room is filthy with broken amenities and missing essential supplies.
room lacks basic amenities and has unsanitary floor conditions
The hotel room was filthy and had a strong foul odor.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y. #Team6
The hotel rooms were dirty with poor plumbing and unpleasant odors.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y. #Team6
Room was filthy with hazardous items and excessive noise.
Business reply on Google
Hi Michael, Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K. #Team6
The hotel room is infested with roaches and lacks cleanliness.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Cameron A. #Team6
room was uncleaned with roaches and dirty towels present
Business reply on Google
Hi Jose, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Natalie #Team6
The hotel room and kitchen were dirty and had unpleasant odors.
Business reply on Google
Hi Terrance, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6