Studio Movie Grill
🎬 Entertainment · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The theater seating and audio quality were poor.
Inconsistent enforcement of outside beverage policy by theater staff.
Poor food quality, flat drinks, damaged seating, and unpleasant facility odor.
Staff stole change and facility conditions are poor.
Staff failed to return change and theater seats were damaged.
The food was stale and the theater seats were damaged.
Customer was charged twice for a single transaction.
Gift card is inactive and online payment system is non-functional.
food caused illness and the theater facility was unsanitary
poor staff attitude, low quality food, and uncomfortable seating
Damaged theater seating and food causing physical illness.
Business reply on Google
Hi Camila, Serving you high quality, tasty food and hand-crafted cocktails is at the heart of what we do, so we're really disappointed you didn't enjoy your meal. If you'd like to talk about his more, please reach out to us here: studiomoviegrill.com/help/contact-us
Seat H6 and the attached table are broken.
Cold food and broken, uncomfortable theater seating.
The theater seats are torn and poorly maintained.
Automatic gratuity is added regardless of the quality of service.
Servers are too loud and interfere with hearing the movie.
Server refused to allow outside food for a toddler.
Business reply on Google
Hi Claire, Thank letting us know that your experience was below your expectations and our standards. We'd love to know where we can improve, so we hope you'll email us at [email protected] , thank you!
Customer reports cold food, disruptive patrons, and unauthorized double billing charges.
Poor quality food and mandatory automatic gratuity charges.
Manager refused entry to customer with emotional support animal