StudioRes by Marriott Jacksonville Orange Park
🏨 Hotels & Travel · Jacksonville
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Air conditioning malfunctions and lack of room amenities disrupt sleep.
Business reply on Google
A comfortable night’s sleep should have been the baseline for your stay, and we’re sorry the room became too warm overnight and that the early morning light made it difficult to rest. We understand how frustrating that can be, especially when you were expecting to stay several nights. Our rooms are designed with an in-studio kitchen, though cookware, dishes, and utensils are not included as standard. We regret that the room did not provide the comfort and convenience you were looking for and that you ultimately decided to leave after your first night. We hope your future travels are much more enjoyable.
The kitchen lacks essential cooking pans and utensils.
Business reply on Google
We understand why the kitchen setup was frustrating and did not match what you were expecting. While our in-studio kitchens include the main appliances, cookware, dishes, and utensils are not provided, though select locations offer them for purchase. We recognize that this was not clear to you before your stay, and your feedback highlights the importance of making that information easier for guests to find.
Front desk staff were unavailable during posted business hours.
Business reply on Google
Dear Tyrese, First, thank you for your loyalty and we sincerely apologize for the inconvenience that you incurred while trying to check-in. Please know your feedback is invaluable to us, and we are researching as to what happened in an effort to prevent this from happening again. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
towels provided in the room were found to be unclean
Business reply on Google
Dear J D, Thank you for your loyalty! We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodation. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
hidden fees and malfunctioning room access and climate control
Business reply on Google
Dear James, We thank you for your loyalty with us and we are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodation. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.
Unauthorized service dog fee charged to credit card
Business reply on Google
Dear Lisa, We are disappointed that your experience with us fell short of expectations and for any misunderstandings regarding Pet Fees. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodation. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional. Sincerely, StudioRes Jacksonville Management
Presence of pests and inconsistent hot water with no room cleaning.
Business reply on Google
Justin, We thank you for your loyalty with us and we regret to hear that our hotel did not meet your expectations. We know most hotels provide daily cleaning so we can understand how that would be anyone’s natural expectation. As with most Extended Stay Hotels, StudioRes by Marriott is also an extended stay hotel, which is why we offer complimentary housekeeping for any Guest staying with us for 7 nights or longer. This allows us to provide you with the best value possible, while also allowing you more privacy during your longer stay. If we are fortunate enough to have you stay with us and you are not satisfied with your stay, please let our front desk staff know so we can make corrections immediately. We welcome you back next time for your future extended travels.
Hotel canceled reservation without notice or assistance finding alternative lodging.
Missing room amenities and noisy air conditioning unit.
Business reply on Google
Dear Carol, We are disappointed that your experience with us fell short of expectations. Please know your feedback is invaluable to us, and we will use it to enhance our services and accommodation. If you wish to discuss your experience, please contact us directly. We value your business and look forward to the opportunity to make your stay exceptional.