Stuf Storage
🧰 Other Services · 2 locations
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Strict parking time limits and lack of management accountability.
Business reply on Google
Hi Isladuck, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating parking issues can be. To clarify, Stuf Storage does not manage, regulate, or enforce the parking lot. Parking policies, time limits, and ticketing are handled entirely by the building’s parking management team. The team involved with parking enforcement is managed by the building, not by Stuf Storage, and operates independently from our staff. As tenants of the building, we are required to follow the same parking rules as everyone else, and unfortunately we do not have the authority to override or control enforcement decisions. Our team’s focus is on providing secure storage and customer support within our scope. We truly regret that this situation impacted your overall impression, and we’re always happy to discuss any concerns directly if you’d like to reach out to us. Best, The Stuf Team
customer repeatedly locked out of storage unit without prior notification
Business reply on Google
Hi Amber, We’re glad we were able to connect with you directly and fully resolve the issue. Our team reviewed your account, updated the necessary details, and confirmed that everything is now correctly reflected in our system. We sincerely appreciate your patience and the opportunity to address this. If you ever need anything or have questions in the future, please don’t hesitate to reach out. We’re always here to help! We hope the correction made on our end helps ensure a smooth experience moving forward. If you feel that your recent interactions with our team better reflect your experience, we would truly appreciate you considering an update to your review. All the best, Stuf Operations Team
Unresolved water leak and poor facility maintenance at storage unit.
Unauthorized insurance fees were added to the customer's monthly bill.
Business reply on Google
Hi Matt, Thank you for sharing your feedback with us. We sincerely apologize for any confusion or inconvenience caused by the the insurance policy. We'd like to clarify that the insurance fee is a standard requirement in our facility to ensure the safety and security of our customers' belongings. While we understand your frustration regarding the additional charge, it is essential for us to maintain a secure environment for all our customers. I have looked into this for you and the $12 have been refunded to you on April 3rd. You should see it reflected on your side in a few days. Please let us know if you would like us to send over the refund receipt. Thank you!
customer unable to access storage unit without support
Business reply on Google
Hi Andrew, We are so sorry that this has been your experience with Stuf storage. Please reach out to us at sales@stufstorage to share more information with regards to your access so we can work to resolve this.
Digital key access failure and restricted facility operating hours
Business reply on Google
Hi Christopher. Thank you for your feedback. We are sorry that you did not have a great experience with the elevator wait time at our Stuf Storage Downtown Seattle Location. As we are a remote run service, currently the digital key is the only way to access our facilities in order to prioritize the safety and security of all our members and their belongings. Our team members are available to help via phone, text, email, and chat. Please feel free to reach out to us if you have any questions.