Suddath Moving & Storage
🔧 Home Services · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
company failed to provide delivery date or driver for household goods
Business reply on Google
Hi Kimberly, Thank you for letting us know. I’m sorry that after submitting paperwork months in advance and completing pickup last week, you have been left without clear guidance on when your household goods will be assigned a driver, and that some of the responses you received were not relevant to your situation. We take responsibility for the frustration this has caused and want to make sure your questions are addressed with accurate information. Please email [email protected] and [email protected] with your shipment details and contact information so we can review and connect with you directly. —Michelle, Customer Care at Suddath
Employee was rude and unprofessional during the customer interaction.
Business reply on Google
Hi Soulaimane Officiel, Thank you for sharing your experience. I’m truly sorry you felt ignored for an extended time and didn’t receive even a simple apology, and that the interaction you did have came across as disrespectful. That is not the kind of customer care we want anyone to experience, and we take responsibility for the way this reflected on Suddath. We would appreciate the opportunity to learn more and discuss this with you directly, rather than going back and forth here. Please email [email protected] and [email protected] with the best way to reach you and any details that may help us look into it. —Michelle, Customer Care at Suddath
Moving company failed to crate and damaged a sentimental item.
Business reply on Google
Hi Angelina, we're truly sorry to hear about your experience with us. It’s heartbreaking to know that a valuable and sentimental piece, like your military plaque, was not handled with the care it deserved. I can only imagine how frustrating it must be to wait for your belongings and then find something so precious damaged. We appreciate you bringing this to our attention, and we want to assure you that this is not the level of service we strive for. We understand how important it is to have clear communication, and it sounds like we fell short in this instance. We would appreciate the chance to speak with you directly. You can reach out to me at [email protected] and hopefully find a resolution that works for you. Thank you for your understanding, and we hope to hear from you soon. —Michelle, Customer Care at Suddath
poor coordination and lack of communication regarding moving services
Business reply on Google
Hi Darren, thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation was. We regret that coordination and communication during your move did not meet expectations. Our team has since connected directly with you to review the details and finalize the remaining items, and we appreciate the opportunity to follow up. Your feedback is being used to improve our processes moving forward. Sincerely, Erica
Delivery of goods is delayed by three weeks with poor communication.
Business reply on Google
Hi Matthew, we regret that you had a negative experience with SGS Move Management in not meeting your expectations. However, we understand since then that our team has reached out to you and a delivery was scheduled with no issues. Again, we apologize and if there is anything else we can help you with, please feel free to reach out. Best wishes in your new home! Teresa
Movers failed to perform paid services and exhibited unprofessional behavior.
Business reply on Google
Enraged, it was unfortunate that this has happened. We would like an opportunity to try and make it right if possible, and would be happy to talk with you further about it. May we contact you for a resolution? Please accept our sincerest apologies. Thank you, D Cook, VP, Consumer Sales
Damaged and lost household items during moving and storage services.
Business reply on Google
Greta, we take your feedback extremely seriously and have flagged this matter with our storage lead. If you haven’t already, please contact your move coordinator directly so they may help to streamline the Claims process if it is proving to be overwhelming. We understand moving, especially while expecting a new addition to your family, is already stressful, and we’d like to alleviate where we can.
movers caused significant property damage and failed to provide adequate compensation
Delayed delivery and poor communication regarding split household goods shipment.
Business reply on Google
Hi Mary, it's regrettable you had this experience with your move. We have great respect for our service members and their families and always strive to provide them with the best possible experience. We're unable to find your move based on your name - please reach out to [email protected] with your Government Bill of Lading number and move origin and destination so we can further assist.
Contractual failure led to property damage and denied insurance claims.
Moving company failed to compensate for missing items after poor packing
Business reply on Google
Hi Tony, it's regrettable you had a negative experience with the packing service you received, as well as your claims experience. We completely understand your frustrations, and I have elevated your concerns to have management look into your case.
Company cancelled move without notice and failed to return calls.
Significant delays and mismanagement during a military household goods move.
Significant delivery delays and poor communication regarding household goods shipment.
delivery dates missed and conflicting information provided regarding shipment status
Delivery is over one week late with inaccurate initial virtual survey
Business reply on Google
Michael, we sincerely regret that we missed your delivery date and any inconvenience this has caused your family. We have escalated this to Dick Eschbacher, President and GM of our Jacksonville branch. Please know we have an entire team working on a solution to get your items delivered quickly. We reached out this morning and they will update us immediately when they find a solution. Though they will reach out to you, we will also be sure to follow-up with you here. If there is anything else we can do in the meantime, please let us know. - Teresa
improper packing of household goods and unresolved damage claims
Business reply on Google
Kevin, Suddath Relocation Systems of Jacksonville is a different business from Suddath Government Services. It is very unfortunate to learn of your current trying experience. We have shared your review with the military customer service manager. At your earliest convenience, please contact them at [email protected] with your move number and the first and last name the move is under. Thank You ~Jackie
Company lost majority of household goods and failed to provide compensation.
Business reply on Google
Logan, Suddath Relocation Systems Jacksonville is a different business from Suddath Government Services. It is very unfortunate to learn of your current trying experience. We have shared your review with the military customer service manager. At your earliest convenience, please contact them at [email protected] with your move number and the first and last name the move is under. Thank You ~Jackie
The company failed to provide a delivery date for household goods.
Delayed delivery and poor communication regarding moving schedule
Business reply on Google
Amanda, our military relocation is provided by Suddath Government Services, a different business from Suddath Relocation Systems. However, we have escalated your concern to our military customer service manager. At your earliest convenience, please contact them at [email protected]. Thank You ~Jackie